Trainee Energy Advisor

This role is for someone who would like to learn the skills of, and gain experience in, giving
energy advice to householders through working for one of the UK’s leading organisations in this
field.

The postholder will be expected to provide strong customer service, working primarily on our
telephone advice projects, taking calls on our advice line or making outbound calls. There is
also an important administrative element to the role so accuracy and excellent attention to
detail are key. The necessary support and training will be provided.

To apply or find out more, download the information for applicants, job description and
application form from our website.

Pay and Conditions

• This role is full-time (37.5 hours per week).
• The salary for the role is £22,455.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including salary sacrifice childcare vouchers, subsidised bike purchase and tech scheme. 

Specific responsibilities

An applicant appointed to this role will be expected to:

• Provide energy advice to householders by telephone and email.
• To provide information to help householder and clients access appropriate support. 
• To maintain accurate and detailed records of all interactions with clients.
• To identify energy improvements that can be made to clients’ properties and refer to
  installers who can fit them.
• To listen attentively to callers (some of whom may be in distress) and respond to their
  needs in an empathetic way.
• To help vulnerable clients make applications for grants and switch energy tariffs where
  appropriate.

Essential attributes for this role include:

• Minimum Maths and English GCSE or equivalent.
• Ability to communicate effectively with people verbally and in writing 
• Experience of giving advice, customer service or helping others in some capacity.
• Able to take responsibility for own work and seek support where necessary. 
• Highly organised at managing time and workload.
• Skilled in use of MS Office applications  including Word, Excel and Outlook.

• Ability to respond to clients in a respectful and engaging manner.

How to apply

To apply and view the full details and person specification, please download the application
form and supporting documents from our website.