Training Administration Support

tendersglobal.net

Job Description

Within the Network Management Directorate, the Training Division and the EUROCONTROL Aviation Learning Centre (EALC) in Luxembourg support European aviation by providing a unique and best-in-class learning experience aimed at aviation professionals. They provide a wide range of online and in-person courses, tools and services. The aim is to add value to stakeholders in the EUROCONTROL Member States and beyond, with a constantly expanding learning portfolio delivered across multiple learning channels.

Your role will be to:

  • Act as Learning Zone tool first level support by helping out users with requests (e.g. login problems, request for information, action’s dispatching, etc).
  • Support the library management activities (e.g. book loans, article purchases, record of new publications, dissemination of documents).
  • Provide administrative support to the daily activities of the service (e.g. purchase requisitions, mission requests, document’s management as support to meetings, etc).
  • Provide course management support (e.g. timetables, maintenance of SharePoint site for training material, e-learning reports).
  • Develop, maintain and update filing systems and maintain relevant databases as necessary.
  • Carry out any other task in line with the main purpose of the job.
Required Qualifications, Experience & Competencies:
  • Post-secondary education attested by a diploma or secondary education attested by a diploma giving access to post-secondary education and relevant professional experience of at least 3 years.
  • Minimum 2 years of relevant working experience.
  • Experience in providing administrative support, ideally gained in a training related environment.
  • Experience or knowledge with documentation (e.g. SharePoint)/learning management (e.g. Moodle) systems.
  • Experience with Microsoft Office 365.
  • Customer focus: You know how to respond effectively to customer enquiries.
  • Planning and organising: You display an organised and methodical approach.
  • Quality focus: You deliver a consistent quality in work.
  • Communication: You are able to foster two-way communication.
  • Team work: You display a collaborative approach.
  • Ability to work in a multinational and multicultural environment.
  • Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
Source: https://jobs.eurocontrol.int/jobs/training-administration-support-noc-nm-2023-fgii-731-1

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