Training Administration Support

tendersglobal.net

Job Description

Within the Network Management Directorate, the Training Division and the EUROCONTROL Aviation Learning Centre (EALC) in Luxembourg support European aviation by providing a unique and best-in-class learning experience aimed at aviation professionals. They provide a wide range of online and in-person courses, tools and services. The aim is to add value to stakeholders in the EUROCONTROL Member States and beyond, with a constantly expanding learning portfolio delivered across multiple learning channels.

Your role will be to:

Act as Learning Zone tool first level support by helping out users with requests (e.g. login problems, request for information, action’s dispatching, etc).
Support the library management activities (e.g. book loans, article purchases, record of new publications, dissemination of documents).
Provide administrative support to the daily activities of the service (e.g. purchase requisitions, mission requests, document’s management as support to meetings, etc).
Provide course management support (e.g. timetables, maintenance of SharePoint site for training material, e-learning reports).
Develop, maintain and update filing systems and maintain relevant databases as necessary.
Carry out any other task in line with the main purpose of the job.

Required Qualifications, Experience & Competencies:

Post-secondary education attested by a diploma or secondary education attested by a diploma giving access to post-secondary education and relevant professional experience of at least 3 years.
Minimum 2 years of relevant working experience.
Experience in providing administrative support, ideally gained in a training related environment.
Experience or knowledge with documentation (e.g. SharePoint)/learning management (e.g. Moodle) systems.
Experience with Microsoft Office 365.
Customer focus: You know how to respond effectively to customer enquiries.
Planning and organising: You display an organised and methodical approach.
Quality focus: You deliver a consistent quality in work.
Communication: You are able to foster two-way communication.
Team work: You display a collaborative approach.
Ability to work in a multinational and multicultural environment.
Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.