Responsibilities

Within delegated authority, the Training Officer will be responsible for the following duties: • In close coordination with the Subject Matter Experts (SMEs) and other stakeholders’ designs, develops, implements and evaluates the Umoja training programme and assigned training projects. • Analyzes and executes the Umoja training plans, to ensure that they are consistent with the overall organizations goals, policies on staff development and effective provision of operational services, and the respective mandates. • Develops e-learning content/instructional material in close cooperation with Umoja Training team and SMEs. • Monitors the delivery of assigned Umoja training projects; reviews relevant documents and reports; liaises with relevant parties; ensures follow-up actions. • Identifies and analyzes staff development needs through training surveys and data collection tools; reviews, analyzes and interprets responses, identifies problems/issues and prepares training recommendations.

• Coordinates the assigned training projects as a part of organizational learning programmes with a specific focus on capacity development needs for sustained end-user performance. • Evaluates effectiveness and impact of developed training solutions and recommends ways to enhance their effectiveness and impact. • Conducts training workshops, in collaboration with the client, including the Training of Trainers events for the successful implementation of assigned training programmes.

• Promotes the use of e-Learning and knowledge management platforms for developing and delivering on-line training programmes. • Initiates and performs outreach activities; prepares related communication materials; makes presentations on assigned training topics/activities. • Supervises the assigned staff, consultants and contractors as necessary for performing training activities. • Provides inputs into the preparation and monitoring of the Umoja training budget. • Prepares performance reports on the delivery of the assigned Umoja training programme. • Performs other duties as required.

Competencies

• Professionalism: Knowledge and understanding of training program design, implementation and monitoring. Ability to deliver training programs, including classroom and on-line methods. Ability to establish and maintain effective relationships with a wide range of partners including governmental, inter-governmental and professional institutions. Ability to conduct training needs assessment through client surveys and other methods. Conceptual, analytical and evaluative skills to conduct independent research on learning methods. Knowledge and ability to use various electronic internet sources and databases. Ability to apply judgment in the context of assignments given, plan own work and manage conflicting priorities. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

• Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. • Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Education

Advanced university degree (Master’s degree or equivalent) in human resources, business administration, management, education or a related field. A first-level university degree (Bachelor’s degree or equivalent) in the specified fields of study in combination with two additional years of relevant work experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of five years of progressively responsible experience in learning management projects, capacity development and training, or related area is required. Experience in designing ERP related blended training programs with an e-learning component is required. Experience in a work setting using Adobe Captivate, Articulate Studio or Articulate Storyline is desirable. Experience with an Enterprise Resource Planning (ERP) system, such as Umoja or equivalent, is desirable. Experience in delivering and supporting ERP training programmes on Business Intelligence and Data Analysis is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required; and knowledge of French is desirable. Knowledge of another official United Nations language is desirable.