Tram Services and Fleet Safety Supervisor

Under the direction of the Director of University Mobility and Scheduling, provides technical coordination in the organization, management and operation of University tram services. Responsible for planning, scheduling, assigning, reviewing, monitoring, and coordinating the work operations of the tram system to ensure maximum customer service, safety, and efficiency in its performance. Ensures compliance with University and government standards. Establishes and monitors compliance to the Department of Transportation, California Highway Patrol, and Federal Motor Carrier Safety Administration requirements for all campus driver programs including those of Athletics and Outdoor Adventures. Ensure all trams receive 30 to 45 day scheduled maintenance and follow up with Facilities Transportation service department to ensure each tram is repaired and maintained in a condition to provide optimal operation for the safety of passengers.

Duties and Responsibilities:

Coordinate Daily Fleet Operations 

• Plan transportation services for all tram routes, both long and short term. Coordinate, develop, implement, and supervise transportation scheduling methods, including route development for regular and special event transportation. Identify opportunities to increase service levels and implement best practices to enhance quality of service. Serve as Tram Driver as needed. Schedule drivers for daily and special event tram routes to ensure sufficient coverage; taking into account activities for time of year, i.e. intersession, campus and national holidays, large events, regular semester and special events, driver time-off; adjust scheduling to meet demands and ensure drivers are compliant with hours-of-service limitations.

Personnel Management 

• Responsible for the training, supervision, and evaluation of direct reports. With the director, determine optimal staffing levels for service delivery within budgeted labor expenses. Establishes standards of performance for each position supervised; conducts staff and safety meetings; instructs assigned staff in work methods; checks and corrects work in progress; reports to the director any problems encountered. Works with the director to resolve staff concerns and conflict in order to maintain effective service delivery. Communicates to staff the department’s expectations for tram guest experience including methods of greeting, providing orientation to campus, and cleanliness of the vehicle (interior and exterior).

Meet Regulatory Compliance and Standards 

• Ensure compliance to all federal, state, and local laws and University standards. Establish, monitor, and maintain compliance to Department of Transportation (DOT), Federal Motor Carrier Safety Administration (FMCSA) and California Highway Patrol (CHP) requirements. Set-up, review and maintain files for all records required to support compliance requirements. Responsible for management and compliance oversight of driver qualification files and the associated content of those files. Provide recordkeeping and monitoring of driver compliant hours of service; management and compliance oversight of Drug and Alcohol testing, management, and compliance oversight of completed driver vehicle inspection reports (DVIR) and annual inspections, planned maintenance and other processes associated with vehicle condition, and management and compliance oversight of accident monitoring. Ensure that trams are properly entered into the GPS tracking software and their routes are correct. Coordinate the mandatory maintenance /inspection schedule that is set by Facilities Transportation department. Establish a clear and reliable channel of communication between tram services, athletics, and outdoor adventures for all of their driver qualification files and ensure all documentation is received and maintained for compliance audit.

Manage Customer Relations 

• Establish and maintain an effective working relationship with University constituents. Provide assistance as needed to the public, answer questions and handle concerns as they arise. Ensure that University constituent’s needs are being met by staff in a timely, professional manner. Coordinate with other departments as needed to provide customer service. Evaluate and resolve concerns. Keep Director of Mobility and Scheduling informed of issues, suggestions or requests. Offer suggestions to improve the operations of the department. Maintain up-to-date field communications regarding the shuttle service via two-way shuttle radio system; coordinate the placement of notifications and flyers at shuttle stops, inside of shuttle vehicles, as well as other appropriate locations and through the use of other means of communication to the University community.

Special Conditions of Employment:

Effective June 1, 2023, based on CDC guidance, the University strongly encourages all campus members to stay up to date with Influenza and COVID-19 vaccination recommendations.  For more regarding information USD’s COVID-19 protocols, please visit sandiego.edu/onward.

• Class B Driver’s License with passenger endorsement of 30+ and medical certification required.

Background check:  Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.