Transitional Tenant Support Worker

Overview

Employment Type: Full-Time, Contract

Work Hours:  35 hours per week (including evenings and weekends)

Salary:  $55,939 annually (L7), plus comprehensive benefits

Location:  27 Madison Avenue, Toronto, ON M5R 2S2

Contract Period:  February 12, 2024 to February 12, 2026

External Application Deadline:         Friday, January 26, 2024
JOIN OUR TEAM

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

Over the next three years The Neighbourhood Land Trust and YWCA Toronto are implementing required renovation projects across the Scatter Homes portfolio, to ensure all of the homes are in a State of Good Repair. The implementation of these renovations requires the buy-in and participation of tenants and may in some cases require tenants to temporarily relocate from their homes to allow renovations to be completed.

This position is responsible for providing communications and support to tenant households impacted by renovation work occurring in their homes, including but not limited to planning and implementation of temporary relocation. They work directly with tenants in advance of and during the renovation process, to ensure clear and consistent communication, coordination of contractor access, relocations schedules, ongoing one-on-one support as needed, and addressing gaps in services. They will also create tenant facing communications materials as well as internal program documents, tools and resources as needed.

ABOUT YWCA TORONTO – HOUSING SUPPORT PROGRAM, PARKDALE SCATTERED HOMES

YWCA Toronto Housing Support Program – Scatter Homes portfolio offers families a range of permanent and affordable housing options that are owned by Neighborhood Land Trust (NLT). These include 154 units of permanent housing within 82 scattered properties. YWCA Toronto has a management agreement to provide Property and Tenancy Services for these Scattered Homes. Assistance will be available to help tenants maintain their housing, build the skills required to ensure successful tenancies and participate in their community.

KEY RESPONSIBILITIES

·        Works with the YWCA and NLT teams as a specialist in the area of innovative home relocation, stabilization, eviction prevention, and capacity building with marginalized and mixed communities;

·        Provides leadership in developing services that promote inclusion, participation and, creativity to build a vibrant community where safety and wellbeing are shared values;

·        Liaises with YWCA & NLT staff teams to coordinate communication with tenant households who are impacted by capital projects, including repairs undertaken with tenants in place as well as those requiring temporary relocations;

·        Liaise with impacted tenant households and Housing Administration team to ensure temporary accommodation agreements are understood, signed, and implemented in a manner that respects tenants and allows for repair projects to proceed in a timely manner;

·        Ensures that details on notices to enter units and buildings are correct and understood by tenant, served in a timely manner, and that follow ups are undertaken with tenants where needed;

·        Maintains a working knowledge of the Residential Tenancies Act, Housing Services Act, and the Ontario Human Rights Code;

·        Has a comprehensive understanding of RGI rules and regulations;

·        Responsible for ensuring safety policies and procedures are applied consistently in programs serving high need, women and gender diverse individuals with multiple barriers;

·        Models effective community engagement, conflict resolution, facilitation, and crisis intervention skills in a collaborative, multi-disciplinary team context;

·        Shares in On Call for Scatter Homes Support program.

QUALIFICATIONS

·        General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree in a social services or health field (examples: BSW/Social Work, Occupational Therapy, etc.) (Cases for Equivalency will be considered);

·        3 – 5 years of demonstrated experience working in diverse, direct and complex service settings with adults and families who experience the impacts of poverty, homelessness/under-housing, violence/trauma, mental health and or substance use challenges, and other sources of marginalization or oppressions;

·        Knowledge, skills and expertise in the following areas: Social Housing, Community engagement, Residential Tenants Act, Homelessness, intersections of Housing and Health; Program development and evaluation;

·        Demonstrated in-depth understanding of marginalization and vulnerability, as it specifically relates to women and gender diverse people and their families living with trauma, mental illness, addictions and chronic health issues;

·        Demonstrated ongoing commitment to critical self-reflection and anti-oppression practice;

·        Demonstrated ability to collaboratively work and build partnerships with external community partners and stakeholders, including resource brokerage and advocacy for client access to relevant community supports, services and programs as necessary;

·        Demonstrated conflict mediation skills and crisis intervention skills, including creating effective safety plans and thorough follow-up;

·        Demonstrated ability to work in teams as well as independently in the planning and delivery of services;

·        Demonstrated ability for creative problem-solving and developing effective solutions

·        Demonstrated excellent verbal and written communications skills;

·        Ability to deliver culturally sensitive services;

·        Strong computer proficiency skills in Windows and Excel;

·        Current First Aid and CPR certification;

·        Second language is an asset;

·        Valid driver’s license and access to a vehicle is required;

·        Previous work in a multicultural, unionized environment is preferred.

Vaccination Policy: – In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.

HOW TO APPLY

Please click or copy and paste the link in your browser to apply:

https://ywcatoronto.applytojob.com/apply/0VaY5TfEqU/Transitional-Tenant-Support-Worker-Contract?source=Connect+nonprofit

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. For internal applicants, this position is not secondable.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.

Posting date: January 15, 2024

Tagged as: Administration, Nonprofit

Compensation

$55,939 annually (L7), plus comprehensive benefits

How to Apply

Please click or copy and paste the link in your browser to apply:

https://ywcatoronto.applytojob.com/apply/0VaY5TfEqU/Transitional-Tenant-Support-Worker-Contract?source=Connect+nonprofit