TREATMENT CENTER COORDINATOR, School of Dental Medicine, Pediatric Dentistry (24500610720105)

The Treatment Center Coordinator in the department of Pediatric Dentistry is responsible to execute the daily Treatment Center activities under the direction and guidance of the Treatment Center Manager and the Clinical Program Director. The Treatment Center Coordinator is responsible to collaborate with faculty and residents to ensure that the Pediatric Treatment Center is running smoothly and serve as the contact person for all Pediatric Treatment Center matters for patients, residents, vendors, Boston Medical center and the universities administrative staff. The Treatment Center Coordinator is responsible to assist the Treatment Center Manager and Clinical Program Director with treatment Center department activities to ensure efficient treatment center operation. The Treatment Center Coordinator responsibilities include but are not limited to the following:

• Assist the Treatment Center Manager with addressing patient concerns related to treatment, finances, insurance, and billing errors/disputes. This includes answering general billing questions, making appointments, rescheduling appointments, managing and scheduling special patients in Salud and EPIC, special urgent appointments, coordinating emergency patients, and send return to treatment/ hard to contact/missed appointments communications to patients.
• The Treatment Center Coordinator is responsible to review and edit the treatment center schedule in EPIC, ensuring to fill treatment center schedules with department cancellation list and/or recall list; process both internal and external referrals including corresponding with GSDM internal treatment centers regarding the referrals.
• Coordinate insurance eligibility with BU Treatment Center Coordinator and administer insurance procedures for prior authorizations.
• In coordination with the Treatment Center Manager, the Treatment Center Coordinator is to cover the Treatment Center reception desk.
• This role would require the Treatment Center Coordinator to be able to check-in and check-out patients, receive and process patient payments, process patient appointment requests and make any other administrative changes to the patients medical record as needed.

• High School Diploma required and 3-5 years work experience.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.