UN Consultancy: ICT Associate – NPSA 6 – Amman

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JOB DESCRIPTION

Background

Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Anchored in the 2030 Agenda for Sustainable Development and in line with the priorities outlined in the UNDP Strategic Plan, the Regional Bureau for Arab States (RBAS) supports the Arab States region to achieve sustainable development by eradicating poverty in all its forms and dimensions, accelerating structural transformations for sustainable development, and building resilience to crises and shocks. Within this work, the Regional Bureau for Arab States responds to needs across development settings including Least Developed Countries, Middle Income Countries, Net Contributor Countries and countries affected by crisis, with a view to support the building of resilience, fight climate change, leverage the promise of innovation, and prioritize the advance of women, youth and vulnerable groups as part of its commitment to the principles of universality, equality and leaving no one behind in an increasing challenging regional context which has been severely impacted by the recent COVID-19 crisis.

As part of its support to Country Offices, RBAS established the Regional Hub for Arab States in Amman in 2015 to offer expanded technical backing to Country Offices and ensures effective, timely and responsive support focused on UNDP’s realigned programme priorities and tailored to the emerging and changing needs and priorities in the region. The Regional Hub in Amman offers a wide range of support to Country Offices including strategic policy advice, programme development and implementation, capacity development, policy research and analysis, knowledge services, and operations.

The Operations Management Team provides financial, human resources, procurement, logistical, ICT and common services to all teams at the Regional Hub, country offices and UN agencies.

Duties and Responsibilities

1- Ensures implementation of ICT strategies and introduction/implementation of new technologies

Compliance with corporate information management and technology standards, guidelines, and procedures for the Regional Hub technology environment.
Participation in development and implementation of ICT annual plan and Standard Operating Procedures in ICT services.
Provision of support to the use of Quantum (UNDP’s implementation of ERP) functionality for improved business results and improved client services.

2- Ensures effective functioning of the Regional Hub hardware and software packages.

Effective functioning (installation, operation, and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies.
Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
Installation of commercial and in-house developed software and related upgrades, anti- virus programs on a timely basis.

3- Ensures efficient networks administration.

Monitoring of the network connection daily to ensure a stable and responsive network environment.
Troubleshooting and monitoring of network problems. Ensure that the UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks.
Response to user needs and questions regarding network access.
Maintenance of up-to-date parameters of information for the network clients and electronic mail.
Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups.
Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration Locally and on the UNDP cloud.
Networks administration support to other UN agencies as required and preparation of bills for cost recovery for the service provided.

4- Provides web management services.

Support to the maintenance of the Regional Hub websites and Intranet SharePoint.
Troubleshooting and monitoring of websites for UNDP and other UN agencies upon request and preparation of bills for cost recovery for the service provided.

5- Provides administrative support.

Provision of advice on and assistance in procurement of new ICT equipment for the Regional Hub and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids
Maintenance of an up-to-date inventory of the software and hardware.
Maintenance of a library of ICT related reference materials
Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.
Provision of ICT support to key events.

6- Ensures facilitation of knowledge building and knowledge sharing in the Regional Hub

Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
Participation in the organization of training for the Regional Hub staff on ICT issues or other related subjects.
Maintenance of staff training profiles.
Synthesis of lessons learned and best practices in ICT.
Sound contributions to knowledge networks and communities of practice.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization

Competencies

Core:

Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline.

Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.

Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.

Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.

Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident.

Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships.

Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.

Cross-Functional & Technical competencies

Business Direction & Strategy

Systems Thinking: Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system

Business Direction & Strategy

Effective Decision Making: Take decisions in a timely and efficient manner in line with one’s authority, area of expertise and resources and take into consideration potential wider implications.

Business Management

Change Management: Initiate, design and ensure successful implementation of organizational change; prepare and support individuals and teams in implementing change.

Information Management & Technology

IT Customer Support: Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.

Administration & Operations

Documents and records management: overall document (hard or electronic) management; registry and retention policy including storing and archiving.

Information Management & Technology

Information and Technology Strategy – Portfolio management and governance: Knowledge of developing and implementing ICT strategy, portfolio and project management services, governance, and policies. Knowledge of project management principle. PMP or PRINCE2 certification of equivalent desirable.

Information Management & Technology

IT Continuity and Disaster Recovery: Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.

Required Skills and Experience

Min. Academic Education

Secondary education with relevant certifications in hardware and software management and application is required.
A university degree in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.

Min. years of relevant Work experience

Minimum of 6 years (with secondary education) or 3 years (with bachelor’s degree) of relevant ICT experience is required at the national or international level in ICT Management.

Required skills and competencies

Experience in network administration, management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications is required.
Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and experience in handling of web-based management systems is required.

Desired skills in addition to the competencies covered in the Competencies section

Experience working with the UNDP/ UN system organizations and/or International NGOs.
Experience in working effectively in a multicultural team of international and national personnel.
Sound experience in maintaining organized archiving/filing systems.
UNDP ICT Certification or Cisco Certified Network Administrator (CCNA) and Microsoft Certified Professional (MCP) will be an added advantage.

Required Language(s)

Fluency in English and Arabic is required;
Knowledge of French or any other UN Official language is an asset

Disclaimer

Important information for US Permanent Residents (‘Green Card’ holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination

UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Scam warning

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements

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