Background information – ITG

 

Under the direct supervision of the Deputy Chief Information Officer, the Team Lead, ITG Project Management and Support leads the ITG Project Management and Support team. The ITG Project Management and Support team acts as the primary management, monitoring and oversight function within ITG to ensure the timely and organised delivery of all ITG outputs. The team also provides support services to the ITG team in the areas of talent management, supplier management, and budgeting and financial controls.

The role is integral to maintaining high standards in ITG project delivery, financial oversight, supplier management, and talent development within the IT organization. The position also collaborates closely with other team leads and stakeholders to ensure alignment with organizational goals and objectives.

 

Functional Responsibilities

1. Team management and mentorship:

• Manage and mentor the ITG Project Management and Support team to ensure delivery of quality services.
• Establish objectives, performance measurements, and work plans for the team.
• Provide guidance, set priorities, and supervise the implementation of work plans.
• Foster a collaborative, positive work environment, ensuring adherence to ethical and professional standards.
• Contribute to performance evaluation and continuous improvement initiatives.

2. Project management, monitoring, and oversight:

• Manage the portfolio of IT projects, ensuring alignment with organizational goals.
• Oversee project planning, resource allocation, and scheduling for ITG deliverables.
• Monitor project progress and take corrective action to ensure timely delivery within scope and budget.
• Implement and refine resource tracking systems for forecasting and effective planning.
• Provide regular updates to the Deputy CIO on project risks, opportunities, and overall progress.

3. Coordination of Support services:

Talent management and development

• Collaborates with the CIO, Deputy CIO and team leads to prioritize development of capabilities
• Collaborate with Deputy CIO to identify and develop required team competencies.
• Coordinate recruitment, learning, and development strategies in partnership with HR teams.

Financial resources management

• Drive the budget management process, setting and reviewing budgets, cost recovery, and managing cost
• Support budgeting processes, cost recovery, and expenditure monitoring for ITG projects.
• Prepare financial overviews, ensuring alignment with ITG’s goals and standards.
• Develops budgets for individual ITG projects

Procurement and supplier and management

• Develop procurement strategies, manage vendor relationships, and oversee contract performance.
• Lead supplier evaluations and ensure adherence to procurement processes.
• Plans and develops procurement instruments and processes in coordination with the UNOPS Procurement Group and IPAS Procurement
• Facilitate technical evaluation and participate in the financial evaluation of bids
• Manage supplier task orders / call off orders and ensure that spending remains in line with contracts signed with suppliers

4. Knowledge management

• Facilitate the sharing of knowledge and best practices across ITG functions.
• Monitor the effectiveness of IT policies, procedures, and tools, and propose innovations to improve efficiency.
• Monitor and evaluate UNOPS policies, procedures, methods, tools and associated systems to ensure their utility, applicability and efficacy

Coordinate and update ITG policies:

• Ensure all ITG policies are regularly reviewed, updated, and aligned with organizational objectives and industry standards.
• Collaborate with stakeholders to identify gaps in existing policies and develop solutions to address them.
• Communicate policy updates effectively and ensure adherence through training and oversight.

Impact of Results

The Team Lead, ITG Project Management and Support, ensures the efficient delivery of IT projects and outputs, impacting the overall strategic goals of the ITG unit. This role streamlines processes, optimizes resource use, and drives improvements across project and support functions, contributing to UNOPS’s mission of efficient and effective service delivery.

Education/Experience/Language requirements

Education:

• Master’s degree or equivalent in Business Administration, Resource Management, Project Management or a related field is required
• A first-level University degree (Bachelor’s or equivalent) in a related field of study with 2 additional years of relevant work experience may be accepted in lieu of the advanced degree.

Experience:

• Minimum 5 years of progressively responsible experience in an operational role, with exposure to both HR, procurement and financial processes is required
• Within these 5 years, a minimum of 2 years of PMO experience is required
• Team management experience is required
• Demonstrated experience is required in Project planning, Procurement, Supplier management and Financial management
• PRINCE2® Foundation or equivalent is an asset
• Strong analytical skills are required
• Experience in the implementation of process improvement projects would be an asset

Language Requirements:

• Full working knowledge of English is essential
• Knowledge of another official UNOPS language is an asset

 

Competencies

 

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above)

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

 

Contract type, level and duration

Contract type: IICA (International ICA)
Contract level: IICA-2 (ICA-10)
Duration of contract: Ongoing ICA – ‘Open-ended, subject to organizational requirements, availability of funds and satisfactory performance’

For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Information

 

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few mandatory courses ( they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.