UN House Cleaner (NPSA-1) – UNDP Moldova/Common Services Account Project

Project Description  

The UN House in Moldova requires to employ a UN House Cleaners via NPSA 1 regular contract, on part time basis 50/50 for effective provision of cleaning services for its premises of approximately 1,466 m2 including reception area, corridors, 42 offices (93 working places), 3 (three) meeting rooms, 3 (three) kitchens, archives and storage room, server room and 11 bathrooms. The UN House Cleaner positions is located at UN House premises in Chisinau, Moldova. The Contractor works in close collaboration with the UN House Agencies’ Operations teams staff to ensure consistent service delivery.

Scope of Work

Under the guidance and direct supervision of the UN House Administrative Associate, the UN House Cleaners will provide cleaning services in the building on a part time basis, mainly in the evening shifts ensuring a welcoming and hygienic environment for visitors and staff, high quality and accuracy of work. The Cleaner demonstrates a client-oriented approach, high sense of responsibility, courtesy, tact and the ability to work with people of different national and cultural backrounds.

The scope of the Contract shall include but not be limited to the following: 
–   Cleaning of office space, conference room, stairways, and common areas.
–   Cleaning of all bathrooms and their fixtures. 
–   Cleaning of the common kitchens. 
–   Cleaning of windows – internal.
–   Waste management. 

The UN House includes 3 (three zones) for cleaning services provision, each of staff has its own zone of responsibility. 

Zone A – UNFPA, OHCHR and part of UNDP offices: One Cleaner is responsible for cleaning services provision in 15 offices (26 working places), 1 kitchen, 1 meeting room and 4 bathrooms.
Zone B – UNDP offices (1st and 2nd floor), main entrance and reception area of the UN House: One Cleaner is responsible for cleaning services provision in 10 open space offices (27 working places), one meeting room, 1 kitchen and 6 bathrooms.
Zone C – UNRCO and UNICEF offices (1st and 2nd floor): One Cleaner is responsible for cleaning services provision in 18 offices (40 working places), one meeting room, one kitchen and 2 bathrooms.

Each evening tasks:
–   Offices/Reception/Security – clean working desks, empty paper/waste bins, replace new bin bags, vacuum cleaning in the offices with carpet surface, wash floors, remove spider webs, remove finger marks from surface such as walls, shelves and light switches.
–   IT equipment – dust and clean computers, calculator, telephones, faxes, etc.
–   Meeting/ conference rooms – clean and re-arrange tables and chairs, remover spider webs, clean TVs.
–   Bathrooms, nursing room – wash floors, clean mirrors, disinfect washbasins and toilets seats, remover spider webs.
–   Kitchens – clean floors, empty and clean waste bins, replace new bin bags, remove spider webs, clean the table surfaces and clean the paper dispensers.
–   Corridors – wash floors, vacuum cleaning of the carpets in the reception/common area corridors, empty waste bins, replace new bin bags, remove spider webs.
–   Report to UNH Cleaning Focal Point, or UNH Administrative Unit, of any malfunctioning equipment or items in areas of operation: doors, handles, locks, taps, cisterns, lights, switch, etc.

Weekly tasks
–   Cleaning/dusting/vacuuming of window-sides/heaters, doors, glass doors and glass partitions.
–   Cleaning/dusting/vacuuming of fixtures such as cupboards, shelves, picture frames, couches, chairs.
–   Cleaning/dusting of the ceiling/wall/desk lamps.
–   Vacuum and wet cleaning of the carpets in the reception/common area.
–   Office/conference rooms- windows cleaning, inside and outside.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement

Under the guidance and direct supervision of the UN House Administrative Associate, the incumbents shall ensure a welcoming and hygienic environment for visitors and staff, high quality and accuracy of work. The Cleaners demonstrates a client-oriented approach, high sense of responsibility, courtesy, tact and the ability to work with people of different national and cultural backgrounds and works in close collaboration with the second cleaner in the evening shifts from 04:00 pm until 08:00pm (up to 4 hours of service per day).

The organization shall provide all equipment, as well as environmentally friendly cleaning supplies required for carrying out the work. This comprises of but is not limited to, all the supplies for toilets, kitchenettes, and desk cleaning, including – toilet paper, paper towels, disinfectants, kitchen paper towels, washing-up liquids, liquid hand soap for soap dispensers, detergents for the kitchenettes, dishwasher supplies, garbage bags, vacuum cleaners, dusters, brooms, brushes, buckets and mops. 
There is a dedicated storage room in the basement for keeping supplies and equipment.

Core Competencies

Achieve Results:   LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively:   LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 
Learn Continuously:   LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility:   LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible 
Act with Determination:    LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner:   LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion:   LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination 

Cross-Functional & Technical competencies 

Business Development/Knowledge Generation:   Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need. 
Business Management/Customer Satisfaction/Client Management:   Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs. Ability to anticipate client’s upcoming needs and concerns.
Business Management/Operations Management:   Ability to effectively plan, organize, and oversee the Organization’s business processes in order to convert its assets into the best results in the most efficient manner. Knowledge of relevant concepts and mechanisms.
Administration & Operations/Building, facilities & office space management:   Knowledge and ability to facilitate the renovation and upgrade of offices including review of complex; engineering/architectural drawings; negotiate technical agreements to ensure fully operational building infrastructure and services; design policy & procedure (POPP) for premises and facilities including space standards; manage premises and facilities; validate financial statement notes on leasehold data.

Minimum Education requirements: Secondary Education is required.

Minimum years of relevant work experience    

• Experience related will be an asset.
• Required  skills    Experience in the office cleaning services provision is an asset.

Desired skills 

• Ability to operate and maintain a variety of cleaning equipment to provide efficient delivery of service is an advantage.
• Experience in an international organization is a strong advantage.

Required Language(s)

• Fluency in Romanian and Russian is required. 
• Knowledge of English is an asset. 
• Working knowledge of one or more additional languages relevant for Moldova, including Bulgarian, Gagauzian, Romani, Ukrainian or sign language is an asset.

The following documents shall be required from the applicants:

a)   Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.
 

Disclaimer

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination

UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

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