Background

To provide IT support in the WHO country office, as well as supervise the installation, maintenance and proper use of ICT resources in support for meetings and events, and for the proper delivery of IT services in the Country Office.

Duties and Responsibilities

Under the direct supervision of the Operations Officer and the overall guidance of the Head of WHO Country Office, the incumbent will assist the main IT focal point in all ITT activities, work is performed in a normal office environment to ensure an operational IT environment in the Country Office and conducted meetings that is robust, available, monitored, reliable, flexible, well-performing, industry-standard, and stays ahead of the capacity demands of clients.

General instructions are provided to the incumbent in the form of correspondence standards, administrative rules, microcomputer operating standards, filing systems and accepted secretarial practices, and the incumbent works within the framework of WHO and the department rules and procedures, and/or specific instructions.

This role requires frequent and continuous interaction with Country Office IT focal point and Regional Office (IT)

Function 1 (incl. expected results)

Network and Hardware:

1. Monitor and maintain local server’s LAN and e-mail system including creating and modifying accounts.
2. Administer and maintain disk storage backups.
3. Ensure that printers and photocopiers are properly configured and are available via the network. If necessary, to propose new printing solutions.
4. Configure all the CO workstations and laptop computers (including those of training participants and facilitators).
5. Assist in the evaluation and follow-up of the needs for new hardware.

Function 2 (incl. expected results)

Technical support and training:

1. Provide full IT support to meetings and events organized in Iraq WHO office as per ASO directives and instructions.
2. Implement under the guidance of ITT unit in EMRO, specific ITT services needed in the CO (intranet, IPSEC, Fire Wall, Checkpoint secure client, GSM, GPN, VC etc.…).
3. Identify technical problems, to solve them directly or refer as appropriate. To provide assistance (first and second level user support) and simple training on basic computing skills and office software features.
4. Maintain common office software and ensure that virus scanning software is kept up to date on all computers.
5. Organize storage and access to software and ensure proper documentation and licensure.

Function 3 (incl. expected results)

Management:

1. Maintain log files and configuration tables.
2. Maintain contacts with IT suppliers of materials and services.
3. Monitor the stock of computer consumables. Conception/development of IT tools.
4. Perform basic programming tasks such as creating and updating high priority MS Office templates (i.e. forms).

Competencies

1. Teamwork
2. Respecting and promoting individual and cultural differences*
3. Communication
4. Knowing and managing yourself
5. Ensuring the effective use of resources

Required Skills and Experience

EDUCATIONAL BACKGROUND

Essential : University degree or Diploma in Computer sciences, Computer engineering, or related field

PROFESSIONAL EXPERIENCE AND KNOWLEDGE

Essential: At least 5 years of progressive experience in operation of computers, hardware maintenance/ trouble shooting and software support.

Desirable: Relevant experience in the UN system.

LANGUAGE SKILLS

Fluent in English and Arabic. Knowledge of another WHO official language is an asset.

Functional Knowledge and Skills

• Good knowledge of microcomputer operations;

• Excellent knowledge of Windows Operating Systems and Windows based networking environment;

• Excellent knowledge of Windows based back office and desktop applications;

• Knowledge of basic telecommunications technologies and Internet based protocols.

APPLICATION DETAILS

Type of contract: LICA contract (Local Individual Contract agreement)

Duration of contract: 12 months with a possibility of extension

Applications must be submitted 5th Jan 2025 to http://jobs.undp.ps/

Applications must be in English and include your CV.

Only Palestinians are eligible to apply.

WHO HAS A NON-SMOKING WORK ENVIRONMENT