UNICEF: Review and Refine User Stories for the Learning Passport Platform – Washington DC

Organization Mission

Enable continuous access to education for children, youth, and teachers around the world and drive improved learning outcomes through high-quality, portable education to support their entry into other education or opportunity pathways, including formal education

Context

The Learning Passport is UNICEF’s flagship digital learning platform, designed to support children, young people, teachers, and communities with access to quality learning content, including in low-connectivity and offline contexts. As the platform continues to evolve, UNICEF is strengthening its product to ensure that country needs, user feedback, and operational realities are translated into clear technical requirements.

This assignment will support the Learning Passport in documenting how the platform currently functions and identifying clear user stories, proposed behaviours, and acceptance criteria. The work will contribute to building a more stable, user-centred, and strengthened platform that can better support implementation across countries.

Key Responsibilities

We are seeking 1 Online Volunteers to support the Learning Passport in refining user stories for the platform.

The volunteer will review the background or problem statement, user story, proposed behaviour, and acceptance criteria. This will support the team in translating platform needs into clear, actionable requirements for technical partners and developers.

Under the guidance of the Learning Passport team, the volunteer will review existing platform functionality, feature requests, and related documentation to help define how specific features currently work and how they should behave in the future.

Specific Tasks:
– Review and refine the current platform behaviour in clear and simple language.
– Review and refine user stories using the format: “As a [user], I want [functionality], so that [benefit/outcome].”
– Review and refine background or problem statements that explain the need, challenge, or user impact.
– Review and refine proposed behaviour for how the functionality should work.
– Review and refine acceptance criteria that clearly describe the expected outcome and conditions for completion.

Required Skills and Experience

Required Skills and Experience
– Strong writing and analytical skills.
– Ability to translate programme needs or user feedback into clear technical requirements.
– Experience drafting user stories, acceptance criteria, product requirements, or similar documentation.
– Familiarity with digital learning platforms, learning management systems, or education technology.
– Ability to review platform workflows and describe functionality clearly and accurately.
– Attention to detail and ability to organize information in a structured format.
– Strong communication skills and ability to incorporate feedback.
– Ability to work independently and meet agreed timelines.

Preferred Skills and Experience
– Prior experience with the Learning Passport platform.
– Familiarity with Azure DevOps, Jira, or other product/backlog management tools.
– Understanding of user-centred design, product development, or agile ways of working.
– Experience supporting digital products in low-connectivity, multilingual, or global implementation contexts.