Unit Head (IT Infrastructure)

Main Purpose

Reporting to the Section Head, the Unit Head advises on planning, design and implementation, and controls the installation and maintenance of IT infrastructure, contributing towards ensuring that the capacity, reliability and availability of IT infrastructure services meet the requirements of the organization. He/she leads a team of IT professionals and is responsible for providing technical leadership and resource management for IT infrastructure systems and services.

Role

• The Unit Head is (a) a team leader provides guidance to the team member of the Unit; (b) a technical expert, provides technical advice for the planning, design, implementation and maintenance of IT infrastructure services; (c) a project manager/coordinator, soliciting inputs from other specialists in defining, planning and executing projects; and (d) an incident manager, handles and manage incidents and provide prompt resolutions.

Functions / Key Results Expected

• Planning: supports the Section Head in planning and implementing annual work and resource plans. Together with the team, assess their applicability within the overall ICT strategy. Recognize and actively seek ways to exploit IT to address complex business, organizational and technical issues.
• Team Leadership: provides guidance and mentorship to the team members, motivate and encourage team members in order to achieve established work plan, resolve conflict situation and build an effective team environment promoting staff development.
• Service Management: take overall responsibility for ensuring the availability, performance and security of services within agreed service levels. Together with the colleagues, lead the development of procedures and standards for the Agency-wide infrastructure.
• Project Management: plan, monitor and control projects using the PRINCE2 methodology and/or Agile related methodologies.
• Problem Solving: investigate and resolve problems for services within his/her own area of responsibility, delegate to team members as appropriate, following ITIL processes, manage major incidents and bring them to a satisfactory closure.

Qualifications, Experience and Language skills

• Master’s (advanced) Degree in Computer Science, IT Management or in a related field. A first level university degree in IT and related field, with two additional years of relevant experience may be considered in lieu of the advanced degree.
• Internationally recognized certification in IT Project Management such as PMP or Prince2 is desirable.
• Internationally recognized certification in IT Infrastructure Architecture is desirable.
• Internationally recognized certification in IT/Information Security is desirable.
• Minimum seven years of professional experience in a large and complex IT enterprise environment. These should include five years of hands-on configuration, administration and troubleshooting experience of IT infrastructure components.
• Experience in planning, designing, implementation and maintenance of IT network, server, virtualization, storage and security infrastructure and emerging next generation IT infrastructure technologies.
• Practical experience in implementing and managing cloud-based infrastructure and infrastructure as code solutions supported by agile work practices.
• Practical experience in data driven reporting, automation and proactive IT infrastructure management.
• Experience in IT service management and delivery based on ITIL service management standards, supporting innovation and managing change.
• Experience with the formulation and delivery of IT projects using Prince2 or similar methodologies, including the management of related financial and human resources.

Source: https://iaea.taleo.net/careersection/ex/jobdetail.ftl?job=2024/0489%20(010405)