Hardship Level (not applicable for home-based)

A (least hardship)

Family

UNOPS LICA6

2024-03-15

February 20, 2024

TERMS OF REFERENCE
(Individual Contractor Agreement)

Title: Registration Associate
Project: Registration UNHCR – Ecuador
Duty station: Quito, Ecuador
Section/Unit: UNHCR Registration Unit
Contract/Level: Local Support, LICA 6
Duration: From 15 March to 31 December 2024
Supervisor: Registration and Identity Management Officer, Mr. Leonardo Delmondes

1. General Background

Ecuador is part of the United Nations Convention of 1951 relating to the Status of Refugees and its
1967 Protocol, as well as major international and regional human rights instruments that recognize the right to asylum. It is also part of the United Nations Convention of 1954 relating to the Status of
Stateless Persons and the United Nations Convention of 1961 on the Reduction of Statelessness.
The asylum procedure in Ecuador is regulated by the Organic Law of Human Mobility, effective February 6, 2017″.

Both a transit and destination country, Ecuador hosts one the largest number of recognized refugees in the recent history of Latin America and the Caribbean. According to statistics from the International Protection Directorate of the Ministry of Foreign Affairs and Human Mobility, from 2000 to the present, more than 230,000 people have applied for refugee status recognition and more than 76,000 have been recognized as refugees. UNHCR’s operation in Ecuador supports the work of national refugee authorities by providing technical and financial assistance, as well as ongoing training to ensure the implementation of fair and efficient refugee status determination procedures.

The Office of the United Nations High Commissioner for Refugees works in Ecuador supporting the
Ecuadorian State to protect the refugee population. UNHCR’s operation in Ecuador began in 2000,
as part of the organization’s strategy to protect and provide assistance, particularly to victims of the
Colombian conflict. Now, UNHCR’s operation in Ecuador has a Multi-Year Protection and Solutions Strategy for the period 2023-2025, which covers the legal, economic and social protection dimensions of refugees in Ecuador and in which gender, ethnicity, age and other diversities play a determining role. The operation is coordinated at the national level by the country office in Quito.

The operation aims to provide support to the Ecuadorian Government for: (i) the development of protection mechanisms, (ii) the strengthening of the national asylum system, (iii) and the identification of durable solutions for refugees. Additionally, UNHCR also works with civil society organizations and directly with forcibly displaced people in order to: a) ensure access to effective protection; b) address specific protection needs and vulnerabilities of persons of concern in a timely, safe and dignified manner, ensuring access to basic rights; and c) enhance social and economic inclusion through livelihoods opportunities and self and/or community resilience.

The position of UNOPS Registration Associate has the highest local level within the Registration Unit at the CO. Reporting directly to the Registration and Identity Management Officer, the Registration Associate will carry out the responsibilities described in the TORs.

2. Purpose and Scope of Assignment

The Registration Associate is a member of the Registration team and is normally supervised by the Registration Officer. The Registration Associate is responsible for supporting all activities related to registration, and with ensuring that registration is effectively used for the identification of specific protection needs, for the management of operations, and for the achievement of durable solutions.

Depending on the size and structure of the Office, the Registration Associate may provide day-to-day supervision, direction and support to UNHCR staff engaged in registration and related activities (including Reception, Filing and Data Management staff), and monitors the efficiency and quality of registration processes, identity and entitlement documentation activities and population data management. The Registration Associate collaborates closely with Protection, Programme, Operational Data Management and Information Management colleagues as well as with Government authorities and partners on the provision of quality population data for the delivery of registration activities.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties:

– Assist in the implementation of registration strategies and methodologies for populations of concern.
– Assist in the supervision and daily running of registration team activities, where required.
– Conduct registration interviews when required in accordance with registration standards and guidance.
– Provide counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR’s registration procedures and their rights and entitlements.
– Maintain accurate and up-to date records and data related to all registration cases.
– Identify persons with specific needs and ensure timely referral to protection follow-up as required.
– Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation.
– Draft correspondence and reports relating to registration activities in the operation, when required
– Provide statistics and draft reports related to registration data, as requested.
– In consultation with the supervisor, make decisions related to the day-to-day operations of the registration unit and devise registration procedures which are efficient and effective.
– Draft and submit reports and statistics related to registration.
– Perform other related duties as required.

3. Qualifications and Experience

a. Education and Work Experience
– 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher
– Field(s) of Education / Certificates and/or Licenses: social sciences, statistics, mathematics, information technology or related fields.

Essential:

– Good computer skills, particularly in data management.

Desirable:

– Training in basic principles of international protection. Experience in working with UNHCR proGres software.

b. Functional Skills:

– *DM-Data Management
– MS-Data Collection and Analysis
– *IT-Computer literacy
– IT-IT Refugee Systems & Applications
– CL-Programme Management (project formulation, programme cycles and reporting standards)
– TR-Training/Coaching/Facilitation
– EX-Experience in international organization (United Nations or similar)
– PR-Experience in Registration

c. Language Requirements

– For General Service jobs: Spanish and English language knowledge is mandatory.

d. Core Competencies

– Accountability
– Communication
– Organizational Awareness
– Teamwork & Collaboration
– Commitment to Continuous Learning
– Client & Result Orientation

e. Cross-Functional Competencies

– Analytical Thinking
– Technological Awareness
– Planning and Organizing

4. Submission of applications

A. English is mandatory. (B2 level)
B. Shortlisted candidates may sit a technical test.
C. Foreign candidates, to be considered eligible for this position, must have a temporary or permanent residence in Ecuador that allows them to carry out work activities in the country.
D. If recommended, the candidate must submit a current and updated RUC Unique Taxpayer Registry and a voluntary contribution certificate to the Ecuadorian Institute of Social Security IESS. Voluntary IESS securities and taxes will be covered by the staff member. The salary offered is in net terms.
E. Si desea ser considerado para esta vacante, envíe su solicitud de acuerdo con las siguientes instrucciones:

– CANDIDATOS CON ACCESO AL SISTEMA WORKDAY: Para poder aplicar, primero debe crear su perfil en el sistema WORKDAY. Y aplicar a través de la opción de career.

– CANIDATOS EXTERNOS: Los candidatos que NO tienen acceso al Sistema de WORKDAY, deben enviar sus aplicaciones como candidatos externos en el portal oficial de trabajo del ACNUR: https://www.unhcr.org/careers.html (o ingresar a la ruta: www.unhcr.org / careers / vacancies / (buscar país y vacante)

WHEN CREATING A CANDIDATE PROFILE IN WORKDAY, PLEASE USE CAPSLOCKS FOR LAST NAME AND NO SPECIAL CHARACTERS (Ñ OR ACCENTS)

NOTE

UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.

UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).

If you are a person with a disability and need additional assistance during the application and/or recruitment process, please contact us by email: [email protected]

CVs WILL NOT BE ACCEPTED BY EMAIL. ONLY THOSE APPLICATIONS SENT BY THE SYSTEM WILL BE CONSIDERED.

Standard Job Description

Registration Associate

Organizational Setting and Work Relationships
The Registration Associate is a member of the Registration team and is normally supervised by the Registration Officer. The Registration Associate is responsible for supporting all activities related to registration, and with ensuring that registration is effectively used for the identification of specific protection needs, for the management of operations, and for the achievement of durable solutions.

Depending on the size and structure of the Office, the Registration Associate may provide day-to-day supervision, direction and support to UNHCR staff engaged in registration and related activities (including Reception, Filing and Data Management staff), and monitors the efficiency and quality of registration processes, identity and entitlement documentation activities and population data management. The Registration Associate collaborates closely with Protection, Programme, Operational Data Management and Information Management colleagues as well as with Government authorities and partners on the provision of quality population data for the delivery of registration activities.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

Duties
– Assist in the implementation of registration strategies and methodologies for populations of concern.
– Assist in the supervision and daily running of registration team activities, where required.
– Conduct registration interviews when required in accordance with registration standards and guidance.
– Provide counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR’s registration procedures and their rights and entitlements.
– Maintain accurate and up-to date records and data related to all registration cases.
– Identify persons with specific needs and ensure timely referral to protection follow-up as required.
– Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation.
– Draft correspondence and reports relating to registration activities in the operation, when required
– Provide statistics and draft reports related to registration data, as requested.
– In consultation with the supervisor, make decisions related to the day-to-day operations of the registration unit and devise registration procedures which are efficient and effective.
– Draft and submit reports and statistics related to registration.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience
Years of Experience / Degree Level
For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education
Not applicable.

Certificates and/or Licenses
Social sciences;
Statistics;
Mathematics;
Information technology;
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Good computer skills, particularly in data management.
Desirable
Training in basic principles of international protection. Experience in working with UNHCR proGres software.

Functional Skills
*IT-Computer Literacy
IT-IT Refugee Systems & Applications
DM-Data Collection and Analysis
*DM-Data Management
CL-Programme/Project Mgmt (formulation, implementation, programme cycles and reporting)
TR-Training – Virtual and face to face
RG-Registration SoPs Design/Implementation
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Required Languages

English

,

,

Desired Languages

,

,

Additional Qualifications

Skills

CL-Programme/Project Mgmt (formulation, implementation, programme cycles and reporting), DM-Data Collection and Analysis, IT-IT Refugee Systems & Applications, RG-Registration SoPs Design/Implementation, TR-Training – Virtual and face to face

Education

Certifications

Information Technology – Other, Mathematics – Other, Social Sciences – Other, Statistics – Other

Other information

This position doesn’t require a functional clearance

Home-Based

No