User-Centred Design (Perú)

Requisition ID: req45329

Job Title: User-Centred Design (Perú)

Sector: Health

Employment Category: Fixed Term

Employment Type: Full-Time

Open to Expatriates: No

Location: Lima, Peru

Work Arrangement:

Job Description

BACKGROUND

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities which support them, as well as those who remain within their homes and communities. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure.

Venezuelans are facing hyperinflation, violence, insecurity, and threats in their home country. During their migration journey, they lack food, medicine, and essential services wherever they are. The number of refugees and migrants from Venezuela surpassed 7.2 million globally. This is the second-largest external displacement crisis worldwide.In this context, a great number of Venezuelans in Colombia, Ecuador, and Peru require humanitarian assistance as they experience harm, extreme poverty, and struggle to survive.

Since 2018, the IRC provides life-saving and life-changing services through healthcare, education, protection, and economic well-being programs for migrant, refugee, and host communities at risk within Venezuela, Colombia, Ecuador, and Peru. This regional and cross-border operation is based on a mixed implementation modality in which the IRC delivers direct services and partners with local organizations to increase the program’s impact and scale. The IRC presence in South America is funded by public and private donors including BHA, BPRM, ECHO, SIDA, and GFFO, among others.

Sexual Reproductive Health (SRH) Self-Care Exploratory Phase

The IRC’s Venezuelan crisis response (VCR) includes health, education, protection, livelihoods, and cash services for migrants in Venezuela, Colombia, Ecuador, and Peru. Our clients often do not have access to public health services or may not choose to access them, making control over when to become pregnant a challenge. Self-care products and services that allow clients to control their fertility without the direct intervention of health care providers have the potential for increasing contraceptive coverage among these clients. While there are several self-care products and services being implemented in across the VCR region, little is known about the combination of products and services that best meet our clients’ preferences and life experiences across their migratory journey.

The Airbel Impact Lab is partnering with the IRC’s VCR team to implement an SRH Self-Care Exploratory Phase of user-centred design to generate a long-list of ideas for how contraceptive self-care products can meet the desires of our clients. Using human-centred design activities, we will better understand clients’ experiences in managing their contraceptive coverage, their preferences for contraceptive and other sexual and health self-care products, and how they might like to access products and services. This work will take place concurrently in at least 2 sites in Colombia, where most migrants first depart Venezuela, and 1 site in Peru, an endpoint for many migrants.

Based on these insights from female clients and providers, the design team will identify opportunity areas for contraceptive self-care products and services to meet the desires of women and girls. Opportunity areas should come from client insights, observations, review of evidence, expert interviews, provider and partner experiences, and inspiration from other sectors. They could range from policy-level opportunities, such as “Make Access to Self-Managed Contraceptives Opt-Out at Any Government Service” to interpersonal, such as “Create Group Accountability for Contraceptive Coverage”. These are made up examples of opportunity areas.

For each opportunity area, the design team will be responsible for generating 3-10 ideas for how we might respond to these opportunities. These ideas are intended to be sparked by client stories and are intended to inspire the IRC and partners. These ideas will be co-created with partners, clients, and IRC staff.

Job overview

The desing will be working concurrently at different locations and collaborating remotely, will be conduct design research activities with clients and service providers, share findings with the other design teams, propose and make visual tools and prototypes to test from day-to-day, participate in remote synthesis of findings, identify opportunity areas, and facilitate ideation with IRC colleagues, partners, and clients. This role will involve close coordination with IRC team members in each site, as well as collaboration with the IRC’s implementing partners who work closely with our clients.

Major Responsibilities:

·Contribute to design research plans: Work with the Design Lead and colleagues to propose design research activities that answer our pressing design questions, are feasible, are collaborative, but do not put a burden on our clients.

·Produce design tools and paper prototypes: Develop low-resolution visual aids and paper prototypes (sketches of storyboards, packaging examples for self-care products, different positioning of products and services, picture cards, posters to be placed at outlets) that can support the team’s engagement with clients and partners from one day to the next. These can be simple, sketched or downloaded images, but must accurately and clearly represent the team’s idea or intention.

·Synthesis and Idea Generation: Download daily observations and findings to share with other design teams. Participate and help structure remote synthesis sessions with the other design teams. Facilitate idea generation sessions with local partners, colleagues, and clients.

·Present the findings of design research: Produce presentation decks, miro boards, and/or other assets to summarize findings, explain opportunity areas, describe ideas, and share the results of the prototyping sessions.

Activities

·Presentation of design process and outcomes in IRC editable format

·Visual aids and paper prototypes

·Data capture of daily findings, synthesis miro board or other collaboration tools, agenda and outputs of idea generation sessions

·Presentation of the processes and outputs described in this bullet in IRC editable format

Qualifications

Job Requirements:

WorkExperience:

·Explicit user-centred design research experience in non-digital work

oExperience with semi-structured approaches including observations, shadowing, role plays, and storyboards

oExamples participating in leading the synthesis process of design research

·Created and tested non-digital paper prototypes

·At least 4 projects conducting client-facing work in South or Central America

·At least 3 examples of successfully leading and coordinating projects with remote colleagues

·At least 2 projects focused on women and girls

·Experience with sexual and reproductive health is desired

Demonstrated Skills and Competencies:

·Digital Visual Design: Ability to create presentation decks, miro boards, and product packaging.

·Illustration skills: Ability to sketch simple characters and scenarios in the moment and to create sketched storyboards that can be used by the team from one day to the next

·Qualitative Research: Creation of guides and data collection forms for semi-structured interviews and focus group discussions; create card sort exercises and user guides; documentation and synthesis of qualitative research

·Prototyping: Experience developing paper and physical prototypes of non-digital products and services

·Communication: Empathetic, respectful, and culturally sensitive verbal, written, and visual communication skills. Ability to communicate design concepts and activities effectively and clearly with non-design colleagues. Seeks out and incorporates feedback into their work.

·Flexibility: Creates contingency plans and is able to adjust quickly and with good humour when things don’t go according to plan.

Language Skills:

·Spanish written and oral fluency

Working Environment: 

·Mix of remote and in person work.

·We schedule interviews when it’s convenient for clients and often have early starts and long days during design research. Designer must be available when clients are and be willing to create visual design tools in the evenings, if necessary, to be able to use them the next day.

Code of Conduct

-Professional conduct standards: IRC and IRC workers must adhere to the values and principles described in IRC Way-Standards for Professional Conduct. These are integrity, service, and accountability. In accordance with these values, the IRC operates and implements policies on protecting the beneficiary from exploitation and abuse, safeguarding the child, harassment in the workplace, tax integrity and anti-retaliation.

–Gender Equality: IRC is committed to reducing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce, including parental leave, gender-sensitive safety protocols, and other benefits and support subsidies.

 Equal Employer Opportunity: IRC is an equal opportunity employer. The IRC considers all applicants based on merit regardless of race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law Applicable.