User Experience (UX) IT Lead – Sydney

• New User Experience (UX) IT Lead – Full time permanent role – Sydney CBD – Hybrid work model
• Lead the strategic development and implementation of a user-centric UX strategy aligned with overall business goals and objectives.
• This fantastic NEW role offers a blend of creativity, strategic impact, continuous learning, and the satisfaction of improving digital experiences for users. It’s a role that combines technical expertise with human-centred design, making it truly awesome.
• Join a collaborative, supportive, inclusive team – this is a great for purpose role – make a difference every day!
• Excellent Base Salary + Super and NFP Salary Packaging Benefits (extra $18,550 tax-free) – Take home more pay

About Uniting: 

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice.  Our focus is always on the people we serve, no matter where they are at in their life

About the Role:

As the User Experience (UX) IT Lead, you will be instrumental in shaping and enhancing the digital interaction between end-users and our technology systems. Your primary responsibility is to drive the development of intuitive, user-friendly interfaces across our diverse range of digital products and platforms.

Collaborating closely with cross-functional teams, you’ll ensure seamless integration of user-centric design principles into the development lifecycle.

Responsibilities:

• Strategic Planning:
  • Develop and implement a UX strategy aligned with overall business goals.
  • Translate business requirements into effective UX design solutions.
• UX Design Standards:
  • Establish and maintain consistent UX design standards for all digital products.
  • Ensure adherence to industry best practices and accessibility standards.
• User Research and Testing:
  • Plan and conduct user research to gain insights into user behaviour, needs, and preferences.
  • Organise usability testing sessions to validate design concepts and gather feedback.
• Cross-Functional Collaboration:
  • Work closely with software developers, product managers, and business analysts to integrate UX design.
  • Foster effective communication and collaboration between UX and other departments.
• Continuous Improvement:
  • Stay informed about industry trends, emerging technologies, and UX design methodologies.
  • Implement iterative design processes and lead post-launch evaluations for future enhancements.
• Prototyping and Wireframing:
  • Oversee the creation of prototypes and wireframes to visualise design concepts.
  • Ensure development of interactive prototypes for user testing and stakeholder feedback.
• User-Centric Design Thinking:
  • Champion a user-centric design thinking approach throughout the organisation.
• Budget and Resource Management:
  • Manage the UX budget efficiently and allocate resources effectively.
  • Identify opportunities for resource optimisation and cost-effective solutions.
• Documentation and Reporting:
  • Maintain comprehensive documentation of UX processes and design decisions.
  • Provide regular reports on UX performance metrics, usability testing outcomes, and progress.
• Stakeholder Communication:
  • Effectively communicate UX strategies, design rationale, and project updates to key stakeholders.

Qualifications and Experience:

• Bachelor’s qualification in a relevant field or equivalent experience.
• 5 or more years’ experience in UX design.
• Excellent written and verbal communication skills.
• Experience at managing multiple vendors and matrix team structures
• Managing and grooming the backlog and pipeline of work and facilitating prioritisation across the business and team.
• Resilient and tenacious with a propensity to persevere.
• Forward looking with a holistic approach
• Organised with a natural inclination for planning strategy and tactics.
• Problem solving and root cause identification skills.

Even better:

• Graduate or post graduate studies in a related field.
• Experience in technology strategy consulting desirable
• Experience with large scale enterprise or transformational efforts
• Experience in implementing process change and IT systems across a broad geographical area.

View the attached position description here: UX IT Lead – PD 2024.docx

How to Apply: 

Please click ‘Apply Now’ to send your CV and a brief cover letter.

For all enquiries, please email Louise Massie at [email protected] using the subject line: User Experience (UX) IT Lead – Sydney enquiry via EthicalJobs.

What We Offer You: 

• A rewarding career with a leading human services organisation.
• Competitive remuneration package.
• Up to $18,550 NFP salary packaging available.
• Fitness Passport (Coming in 2024).
• Purchase of additional leave.
• Extensive opportunities for professional growth.
• Flexible work hours for work-life balance.
• A supportive and inclusive work environment.

See our website for more information: Benefits of working at Uniting.

We value diversity and encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.

Employment with Uniting is subject to satisfactory background checks, including a National Police Check and Reference Checks.