VAC-12206 ICT Administration / Training Support

CTG is looking for a qualified ICT Administration / Training Support for our operations in Uganda.

Under the overall supervision of the FTS Manager & the direct supervision of the immediate supervisor, the selected candidate’s tasks may consist of, but are not limited to the following:

• Provide confidential reports of user call activities to UN investigative offices as requested.

• Perform business & data analysis.

• Aid in formulating reports through Microsoft Office applications.

• Support & assist with e-billing related issues.

• Act as a centralized customer interface for e-billing system technical issues.

• Provide technical service to mission’s telephone billing focal persons.

• Identify technical issues & system bugs, escalating them to the next level.

• Analyze & create change requests to fulfill mission requirements.

• Verify & upload billing data in the e-billing application.

• Provide accurate reports leading to the recovery of costs from non official use of communication services.

• Handle telephone billing related user queries.

• Review official calls for anomalies & reimbursement requests.

• Maintain databases of users of various communication asset types.

• Advise on the use of tables, illustrations, text boxes, footnotes & annexes for consistency in data presentation.

• Lead the core proposal development team in proactive planning.

• Develop communication materials like media commentaries, blogs, presentations, newsletters, website content, social media posts & learning tools.

• Craft headlines, titles & subtitles & produce creative visual assets like infographics & animations.

• Update training databases for accuracy in reporting & strategic planning.

• Assist the team in preparing courses, visits, logistics & training materials.

• Provide support & assistance to colleagues as needed.

This role reports to the immediate superior & the FTS manager.

• High school diploma or equivalent is required or degree / diploma plus certification / diploma or other supplemental vocational & / or academic qualifications (essential).

• Proven communication skills, including preparing a range of reports & communications & conducting presentations.

• Excellent interpersonal skills & ability to establish & maintain effective working relations in a multi cultural, multi ethnic environment with sensitivity & respect for diversity.

• A minimum of 5 years of progressively responsible professional experience in administration, ICT operational support services & training support as well as experience related to assets, telephone billing & communications. 

• Minimum of 5 years of international experience in any country.

• Fluency in English, both written & oral, is required.

This role has no team management responsibility.

Qualified female candidates are encouraged to apply for this role.