VAC-13929 Business Support Assistant (Helper) Level 2

CTG supports and manage humanitarian projects in fragile and conflict-affected countries around the world. With past performance in 15 countries – from the Middle East, Africa, Europe, Asia and Central and South America – we offer a comprehensive fabric of project management, implementation and support. Skilled in emergency response to crises such as the Ebola outbreak in West Africa, we have the ability to act quickly (crisis response teams can be on the ground in 24 hours) and to establish structured operations in high-risk environments. CTG recruit and manage qualified, skilled teams with extensive experience operating in challenging conditions.

Duties & Responsibilities:
Safety:

• As safety considered in aviation as “always”, make sure adequate amount of attention is deposited to safety at the Ramp, Check-in-Counter and all Client premises all times;

• Make sure you use and put on your safety gear (uniform, gloves, safety shoes, ear protectors etc) while performing your routine duties; • Assist in the safeguard/escort of aircrafts on apron when the aircraft is doing taxi out/taxi in;

• Under the supervision and coordination of the /Ramp Supervisor/Flight Coordinator (1st Immediate Supervisor), make sure adequate number of staff (ground handlers) and ground handling equipment are present as per the nature of necessity and avoid the presence of excessive personnel and equipment at ramp;

• Removal and collecting of Foreign Object Debris (FOD) is not an individual responsibility but need a collective efforts of every single aviator. Make sure the ramp, especially the spot where UNHAS Air-fleet is parked are FOD-free area. In case of cleaning, with the guidance of Ramp Supervisor/Flight Coordinator and/or client Safety Focal Point initiate efforts and clear the area out of FOD;

• Make sure/be vigilant that all passengers baggage, cargo and pouch are processed through proper security checks and screening prior to entering to client Compound and loaded inside air fleet;

• Escort Passengers from terminal to aircraft when boarding and vice-versa. Coordination and Communication:

• For having smooth operations, make sure adequate and good coordination and communication method is in place between Ramp, Flight Coordinator, Check-in-Counter, Cargo/pouch etc. all times;

• Make sure your radio communication is in English (preferable), concise and professional. Passenger & Baggage Handling:

• Preparing items (tag numbers, boarding cards, etc) for the Check-in-Counter.

• Assisting the Check-in-Counter in properly identifying, segregating and labelling of passenger(s) baggage as per nature of flights and destinations;  

• Assisting passengers with their baggage at the Check-in-Counter.

• Carrying of luggage from Check-in-Counter to the Apron.

• Loading and unloading of luggage and cargo in the aircraft.

• Escorting people/agency focal point who are coming for cargo and pouch to client Compound/Office.

• Receiving passengers at the Terminal Gate and guiding them to client Check-in-Counter;

• Assist passengers (physically challenged) requiring special attention such as wheelchair or any other assistance (MEDEVAC/CASEVAC cases Etc). If wheelchair is needed it has to be provided and pre-coordinated with AOCC and Ramp Supervisor/Flight Coordinator accordingly.

Reporting to the project manager

N/A

This role doesn’t require management field

To be communicated further if any