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View Vacancy – ALG – UKVI Visa Outreach Officer (HEO) [also open in Cairo and Tunis]
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Other British Government Departments (Partners across Government, including UK Visas)
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UKVI (UK Visas and Immigration)
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The British Embassy in Algiers is looking to recruit a Visa Outreach Officer under the UK Visas and Immigration (UKVI), job grade Higher Executive Officer (HEO), on a fixed term contract for eighteen (18) months.
The jobholder may be based in one of the following locations: Algiers, Cairo, Tunis. Applicants should only apply once to their preferred job location.
UKVI’s overseas Visa Outreach Officers have four key areas of responsibility, these are:
1. Representation and Stakeholders:
Visa Outreach Officers are responsible for promoting awareness and understanding of the UK’s visa offer, delivering regionally tailored customer and stakeholder communications, assisting with high-profile/value applications, and working with Government Partners (including FCDO, DBT, Visit Britain, and the British Council) to increase understanding of Visits, Study, and Investment visa offers. Visa Outreach Officers achieve this by:
- Leading on relationship management with senior stakeholders in the agreed VSI priority countries across their region.
- Strategically planning communications and engagement activities to build relationships with key stakeholders in the market, including HOMs/DHMs/Head of DBT, Heads of VB and BC, key education and tourism agents, British Chambers and Business Councils, airlines, and like-minded mission counterparts.
- Managing key in-country relationships regarding UK visa services and changes to the visa regime, and managing the Regional Outreach Mailbox replying to queries from HMG colleagues within 24 hours.
- Amplifying and targeting distribution of centrally devised communications / messaging campaigns.
- Being a knowledgeable first point of contact and visa expert for HMG colleagues, building trust and confidence in UKVI.
- Being an active member of Post leadership, engaging in weekly leadership meetings, country business meetings and plans, running regular lunch and learn sessions, and attending occasional Political and DBT team meetings to promote visa awareness.
- Supporting high-profile events and high-value applications, distributing event-specific communications and liaising appropriately with visa decision-making centres.
2. Assurance and Integrity:
Visa Outreach Officers are responsible for assuring the quality of the customer experience in Visa Application Centres (VACs), Secure English Language Testing Centres (SELTs), and TB clinics through visits, information from travel/education and PAG stakeholders, and formal audits as directed by the Regional Assurance and Integrity Manager. Visa Outreach Officers achieve this by:
- Conducting monthly ad-hoc visits to Visa Application Centres and Secure English Language Testing Centres to gather local insight and intelligence from customers.
- Investigating local customer experience issues and escalating any issues immediately to the Regional Assurance and Integrity Manager.
- Supporting Visa and Citizenship Application Services (VCAS) relationship management with our supplier, Visa Facilitation Services (VFS.)
- Providing additional support to the Regional Assurance and Integrity Manager for piloting and rolling out supplier service innovation.
- Conducting formal audits of VAC, SELT, and TB Centres to ensure compliance with UKVI standards, within timescales set by the Regional Assurance and Integrity Manager.
3. Customer Insight and Innovation:
Visa Outreach Officers are responsible for collecting and reporting market insight and customer intelligence to UKVI teams, driving continuous improvement of the UK visa service and our customer offer, including identifying opportunities for change and innovation. Visa Outreach Officers achieve this by:
- Using all engagement opportunities both internal and external to collect market insight, and sharing this insight with relevant UKVI teams globally.
- Identifying opportunities for customer improvements in the market, and working with relevant UKVI teams to deliver these.
- Being a ‘country expert’ and source of knowledge / expertise for colleagues across UKVI and the Home Office.
- Providing ‘on-the-ground’ market insight data and intelligence to UKVI teams, including identifying potential changes in visa demand, and opportunities for innovation to continuously improve our customer offer.
- Supporting the pilot and roll out of supplier service innovation, such as supplier remote printing and On Demand Mobile Visa services.
4. Supporting Operations:
Visa Outreach Officers are responsible for promoting streamlined processing schemes with HMG partners and stakeholders, undertaking regional insight taskings from UKVI teams, and supporting UKVI Country Leads. Visa Outreach Officers achieve this by:
- Building close relationships with Visits Service Line Country Leads, and agreeing on required Decision Maker training and awareness materials.
- Leading on the promotion and implementation of the Global Partner Programme within their region, working with the Department for Business and Trade to target new members and meet sign-up targets.
- Providing regional critical incident or major event support and other ad-hoc tasks as directed to support UKVI regional operations/objectives.
The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We promote family-friendly flexible working opportunities, where operational and security needs allow.
The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required.
- Communicating and Influencing: Communicate purpose and direction with clarity, integrity, and enthusiasm. Respect the needs, responses, and opinions of others.
- Seeing the bigger picture: Understand how your role fits with and supports organisational objectives. Recognise the wider Civil Service priorities and ensure work is in the national interest.
- Working Together: Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources, and support.
- Changing and Improving: Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.
Eligibility
- Applicants must have the legal right to reside and work in Algeria.
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- Ability to work independently, including planning and delivering long-term projects, manage workload and deliver results.
- Experience of representing your organisation, including with senior stakeholders
- Ability to travel frequently across the region and to the UK.
- Ability to work collaboratively and remotely within a team located in multiple locations across the region, and with colleagues across the globe.
- Confidence in speaking in public, engaging with stakeholders, and delivering public presentations, including virtually.
- Experience of working collaboratively with other organisations
- Ability to manage range of different tasks, to prioritise effectively, meet deadlines and maintain high quality standards.
- Well-developed communication skills (both written and oral) in English. Ability to express ideas and messages clearly and concisely.
- IT literate and able to use the Microsoft Office Suite of Software (Outlook, Word, Excel, PowerPoint, Teams, MS Planner).
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- Experience in immigration/visas work.
- Analytical skills.
- Project Management experience.
- French and Arabic speaking and writing on proficient level.
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Changing and Improving, Communicating and Influencing, Seeing the Big Picture, Working Together
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5 October 2025
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Higher Executive Officer (HEO)
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Full-time, Fixed term, with possibility of renewal
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38
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Middle East & North Africa
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Algeria
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Algiers
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British Embassy
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1
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DZD
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279,729.73
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monthly
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7 December 2025
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Working hours and other benefits:
The Embassy offers an attractive working environment and remuneration package for the role, including a non-negotiable gross salary of DZD 279,729.73 per month plus DZD 15,000 allowance. However, employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
No accommodation and relocation expenses are payable in connection with this position.
The package includes medical insurance, 25 days of paid leave annually (on pro rata basis, increasing to 30 days after completion of 5 years of service) along with up to 14 days paid public holidays. The Embassy offers a good working environment in a modern, purpose-built office, as well as use of the Embassy’s recreational facilities: on-site swimming pool, and gym facilities after working hours.
This position is for a full-time employment, on a fixed term contract for eighteen (18) months, subject to a 6-month probationary period.
Conditioned working hours is 38 hours per week. Normal working hours are 0900 to 1430 from Sunday to Thursday.
This role will involve frequent travel across the region and to the UK for business purposes. The successful candidate must be able to secure visas for these countries.
Due to the operational requirements of the work, this role is not suitable for part-time or job sharing.
The Embassy aims to be a highly inclusive place to work, celebrating a workforce with both diversity of thought and background. To help achieve this, the Embassy takes a values-based approach to leadership and people management, and has a zero-tolerance for bullying and harassment.
Within the embassy, there is an active L&D culture, with a variety of opportunities on offer, from ad hoc learning sessions run by embassy colleagues to more structured courses, and you will be encouraged to participate in these.
In addition to on-the-job development and training you will have full access to the FCDO’s International Academy learning and development platform, providing formal and informal L&D across the organisation. You will benefit from the opportunity to participate in a variety of training courses according to your development needs, enabling you to build professional skills as well as developing your understanding of the UK
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How to apply:
Applicants should only apply once to their preferred job location.
Interested candidates must include in English:
- An updated Curriculum Vitae (CV);
- A covering letter/motivation essay stating how you meet the requirements of the role; and,
- Examples in the relevant sections of the online application form of how you meet the key behaviours and skills required. Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.
Applications that do not include this information will not be considered.
Closing date of receiving applications is before 23:55 (Local Time) on 5th October 2025.
Applications received after the stated deadline will not be considered.
Process:
The recruitment process, including security clearance, is expected to take around two-three months. The security clearance process includes checks available in country and with UK, dependant on the security level required for the role and the candidates profile and UK footprint. You may experience some delay in the progress of this recruitment campaign, and we are working hard to minimise any disruption.
Appointable candidates who were unsuccessful at interview may be placed on a ‘reserve list’. If during the reserve period of six (6) months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security-vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.
The FCDO operates an agile approach to delivery. To facilitate an agile workforce, you may be required to undertake other duties from time to time as we may reasonably require. The British Embassy Algiers is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.
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To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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