The British Embassy Abu Dhabi has vacancies for thirteen (13) Entry Clearance Officers under UK Visas and Immigration (UKVI). This is for a fixed-term contract for (1) one year in response to seasonal demand, with the possibility of renewal depending on performance and operational requirements.

The objective of this role is to provide high quality, efficient and non-discriminatory visa application processing, which meets the published standards and to provide all customers with a firm, fast and fair service.    

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Duties and responsibilities:

• Assess and resolve visa applications within agreed benchmarks. You must be able to analyse information, reach a decision quickly, and be able to justify this decision both orally and in writing. Entry Clearance Officers are expected to meet challenging daily workload targets.
• Ensure that all correspondence is considered, and reports or replies prepared within target times, in clear and concise English.
• Deal professionally with all callers to the Visa Section, whether on the telephone or in person, ensuring that people are treated fairly and responding sensitively to differences.

The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required.

Key behaviours required:

• Delivering at Pace: Take responsibility for delivering timely and quality results with focus and drive.
• Making Effective Decisions: Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.
• Working Together – Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources, and support.

 Eligibility

• The successful applicant will be required to obtain the necessary security clearance. Higher clearances can be granted only to certain nationalities. For this reason, candidates must be of British, American, Australian, Canadian, New Zealand or EU nationality in order to gain the level of clearance required for this role.
• Applicants must be available in a full time capacity to work on site at the British Embassy Abu Dhabi – these are not part time positions or available for remote working.
• Employment of successful candidates will only be confirmed following the successful completion of the Entry Clearance Officer training course to be held tentatively in Abu Dhabi in November/December 2024. You must be available to attend as no alternative course dates can be offered.

The ideal candidates should possess the following qualifications, skills and experience:

• A proven track record of working quickly and reliably with little supervision, meeting challenging targets on a daily basis.
• Capable of making quick decisions in accordance with set rules and able to show that these decisions are fair and just on all occasions.
• Excellent organisational ability, with proven ability to manage, plan, and prioritise tasks and workload. Ability to work well under pressure in a target driven environment.
• Ability to work effectively in a team environment.
• Fluent in English, both written and spoken. Ability to express ideas and messages clearly and concisely.
• Good working knowledge of IT, including Microsoft Office applications (Teams, Word, Excel, Outlook).