The British Embassy Abu Dhabi has a vacancy for an Executive Officer Team Leader under UK Visas and Immigration (UKVI). This is for a fixed-term contract of one (1) year.

The jobholder will be working collectively and responsibly to ensure the smooth and efficient running of the workflow section which initiates applications into the section. The jobholder will have line management supervision for up to (12) twelve AO Admin Assistants ensuring they achieve their objectives; this will be done by monitoring output and productivity for the workflow team.

The jobholder will be managing the operation carefully to ensure that applications are processed within agreed service standards, deploying resources effectively to ensure that targets are met, escalating potential delays to senior managers.

The successful candidate must be flexible person, who works well in a busy environment. It is extremely important that the jobholder is adaptable and shows a willingness to undertake a variety of tasks operating to challenging targets.

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Duties and responsibilities:

• Monitoring the use of resources in line with organisational procedures and plans. 
• Regularly reviewing procedures, working with teams to identify improvements and simplify processes. 
• Invest time to generate a common focus and genuine team spirit. 
• Setting clear objectives so staff are clear about expected levels of performance and tackling poor performance.
• Carrying out regular face-to-face performance reviews giving honest, constructive feedback.
• Throughout the appraisal period, carry out line management responsibilities; developing staff; encouraging equal opportunities for all, give regular feedback and promoting a working environment in which staff is able to perform efficiently and effectively.  
• Update HERA system when appropriate.
• The ability to use own initiative and judgement in knowing how to deal with varying circumstances
• The ability to use own knowledge of practices/procedures and guidelines to meet clearly defined objectives: own and that of their team.
• The ability to make decisions and authorise the actions of team members within established guidelines.

Resources Managed

•  Direct line management of up to (12) twelve AO Administrative Assistants.

The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required.

Key behaviours required:

• Leadership: Show pride and passion for public service. Create and engage others in delivering a shared vision. Value difference, diversity and inclusion, ensuring fairness and opportunity for all.
• Managing a Quality Service: Deliver service objectives with professional excellence, expertise, and efficiency, taking account of diverse customer needs.
• Working Together: Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources, and support.
• Making Effective Decisions: Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.

Eligibility

• Applicants must be able to obtain an appropriate level of UK Security Clearance and be able to obtain a valid UAE police clearance certificate.
• Applicants must be available in a full-time capacity to work on site at the British Embassy Abu Dhabi– this is not part time position or available for remote working.
• Applications will only be considered from those who are currently residing in the UAE and with a current and valid UAE resident visa.

• Evidence of working effectively against demanding targets.
• Evidence of using your initiative for problem solving.
• Previous UKVI experience within the last 12 months.
• Good working knowledge of IT, including Microsoft Office applications (Teams, Word, Excel, Outlook).
• A strong communicator with excellent spoken and written English. Ability to express ideas and messages clearly and concisely.

Language requirements: 

Language: English
Level of language required: Fluent spoken and written.