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View Vacancy – AUS (Perth) – Consular Manager – Western Australia, EO
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Foreign, Commonwealth and Development Office (Consular Roles)
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Consular
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The British Consulate-General in Perth is part of a global network providing a wide range of consular assistance and services to British people in Australia, in line with the Foreign Commonwealth and Development Office’s (FCDO) published Consular Guidance and Customer Charter, Consular Services Strategy, local procedures, guidance and performance standards.
In this role, you will deliver and manage consular services and assistance to British Nationals in Western Australia, in line with our public guide “Support for British Nationals Abroad: A Guide”. You will lead on management of straight-forward and complex casework and assist other team members with their own cases.
You will also lead on projects to minimise risks to British residents and visitors, to help “prevent” them from getting into difficulty. This will include writing preventative online guides, organising events and lobbying government and local authorities, often with other sections or the Consul/Deputy Consul General in Perth. You will support crisis preparedness and response.
You will report to the Consular Country Manager Australia (in Perth) and work closely with other consular managers in Brisbane, Melbourne and Sydney, the Consular Regional Operations Manager in Canberra and senior leaders of the Consulate-General Perth – contributing to the efforts of the wider mission.
People applying for this position may be considered for other vacancies in the Australia network.
We anticipate interviews being conducted in the week of 9 or 16 February 2026.
Roles and responsibilities:
Consular assistance and services
- Leading on complex/high profile cases involving vulnerable British Nationals. This may involve supporting bereaved families; providing welfare assistance to destitute British people; supporting victims of crime and their families (including rape and sexual assault, murder); people who have been hospitalised or experiencing mental health concerns and numerous other matters. Please note this could require visiting detention centres and other challenging environments; some cases will have media and/or parliamentary interest.
- Supporting and advising consular services officers on complex assistance cases, advocating for improvements to customer service delivery.
- Managing delivery of Consular Services, such as issuing Emergency Travel Documents to British nationals and facilitating citizenship ceremonies.
Prevention
- Leading on prevention initiatives that support British nationals in Western Australia, contributing to wider Australia initiatives, and updating online information packs and guidance.
- Engaging with government and local authorities on key consular issues, with support from the Consul-General and Australian network colleagues.
- Build and maintain productive relationships with internal and external stakeholders through regular engagement and outreach.
- Contribute to research and drafting of online guides (e.g., for bereaved relatives, or prisoners) for the UK government website.
Business continuity and Crisis
- In a crisis, or when supporting on a complex case, you may be expected to travel at short notice or work outside of normal contracted hours.
- We take a ‘whole-of-mission’ approach to crisis preparedness and response. You will support this at post, focusing on planning and the consular aspects of crisis response, including as consular manager in a crisis.
Managing people, operations and information
- Management of the consular team in Perth, taking responsibility for motivating and developing expertise, encouraging change and innovation and recognising growth.
- Meeting consular business targets and ensuring cases are updated promptly on our management information system. This will involve close monitoring of Key Performance Indicators (KPIs) and monthly statistical returns.
- Provide support to colleagues, working under pressure and in a challenging environment, creating a positive, inclusive work environment, focusing on staff wellbeing.
- Contribute to budget management and reporting – providing accurate forecasting and detail.
Australia consular is a team of thirteen people spread across Australia, three located in Perth, focused on providing consular assistance to British nationals in Western Australia. You will be expected to work flexibly and collaboratively with other team members, sometimes covering for others on leave, and occasionally working outside your normal remit during crisis and periods of high pressure.
Resources managed (staff and expenditure):
Direct line management of 2 Consular Services Officers.
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- Ability and proven experience leading and motivating a high performing team in service delivery or other assistance / support work.
- Critical thinking and problem-solving skills, applying procedures and guidance.
- Good self-management and organisational skills, with an ability to work under pressure in challenging, stressful situations.
- A high degree of resilience and flexibility, including working unsocial hours in an emergency.
- Proven ability to manage internal and external stakeholder relationships.
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- Strong written and verbal communication skills
- Experience in producing timely and accurate written information.
- Ability to travel as required. Local, regional, interstate and overseas.
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Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Working Together
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2 February 2026
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Executive Officer (EO)
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Full-time, Permanent
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38
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Asia Pacific
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Australia
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Perth
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British Consulate General
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1
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AUD
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AU$ 98,659 per annum +12% superannuation
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monthly
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16 March 2026
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Appointment is subject to an AFP records check and UK security clearance.
As part of the pre-employment requirements, the successful candidate must have the right to work in Australia. This includes Australian citizens/permanent residents and partners/ dependants of UK-based staff currently posted in Australia. Kindly send your proof of eligibility to work and reside in Australia to [email protected]. The successful applicant must also be capable of obtaining security clearance for the role, including satisfactory police and criminal record checks.
Specific considerations for consular roles:
Consular work can sometimes be stressful, distressing and of a sensitive nature. The successful applicant will therefore be expected to demonstrate high levels of personal resilience and maintain absolute consular confidentiality and impartiality, keeping in line with the Foreign, Commonwealth and Development Office (FCDO) Consular Strategy, consular guidance and Customer Charter, business targets and local procedures.
We provide wellbeing support and professional supervision for all consular staff.
Working patterns
- Working hours: Our core office hours are 09:00-17:00 Monday-Friday. Due to the unplanned nature of some consular work, a flexible approach to working hours and patterns is essential.
- Leave entitlements: Full-time staff benefit from an annual leave entitlement of 22 days per calendar year plus additional office closures for some UK public holidays.
- Travel: Some travel may be required for regional activities, such as prison visits, providing resilience to other teams, and for training purposes. This may include interstate and/or overseas travel.
The UK government network in Australia has a modern and flexible approach to its working culture. The importance of in-person consular services, networks, relationship building, learning and collaboration mean that this role is not suitable for exclusive remote working. However, the role may be suitable for some hybrid and/or flexible working patterns, subject to operational demands.
The successful applicant will be based in Perth, and work in a reporting line that is based in Perth and Canberra.
The salary on offer is not negotiable.
Any other information (or specific local Post requirements):
This is a great role which provides an excellent variety of consular work. You will need to be a supportive leader, effective manager and able to multitask under pressure.
It is important that you are a self-starter and can act on your own initiative in running the consular operations and keeping stakeholders informed and engaged.
Strong networking skills are integral to success in this role, and it will be important to be flexible and resilient. Cases can often be complex and challenging, calling for sensitive and considered handling.
Building and maintaining good relations with local authorities and with colleagues at post is critical.
Working at the British Consulate-General in Perth
The British Consulate-General in Perth represents the UK government providing consular services to British nationals in Western Australia.
In addition to consular work, policy, political, trade and investment activities are undertaken from this location.
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The FCDO also operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require.’
Your application must be submitted before 23:55 AEST-Australian Eastern Standard Time (UTC/ GMT +10) on the day mentioned in the above field “Application deadline”
Applications must include a current CV. Kindly omit any personal information such as name, birthdate, address and contact #.
All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate”.
Advertised start date is provisional and subject to completion of reference and security checks.
Kindly check your application centre or email regularly for any update on the status of your application.
We are committed to being an inclusive employer and building a culturally diverse workplace. We actively encourage applications from people from the widest possible diversity of backgrounds, cultures, and experiences. Our culture of inclusion is underpinned by our excellent staff networks which cover disability, faith and belief, gender equality, social mobility, age, race, LGBT+, and how to be an ally.
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