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Foreign, Commonwealth and Development Office (Consular Roles)
Consular
Main purpose of job:
As a member of the Consular Team in Perth, you will provide high quality consular services to British nationals visiting or residing throughout Western Australia in line with our public guide: Support for British nationals abroad.
You will work in an immediate team of 3 caseworkers to independently manage a range of consular assistance cases. You will report directly to the Consular Manager WA located at the British Consulate-General in Perth who will support you to deliver consular work and lead on more complex matters requiring escalation. You may also be expected to support consular service delivery in other parts of Australia and/or the Oceania region, where consular work can be complex due to differences in local contexts.
Consular officers could make a direct difference to people’s lives in challenging circumstances. The job includes dealing with sensitive issues and may involve responding to crises and stressful events. The successful candidate will be working in a fast-paced and complex environment where the ability to work under pressure and with difficult subject matter is vital.
Roles and responsibilities:
Consular assistance service delivery
Partnerships, communication and prevention
Crisis
The formal job description may be subject to amendment in the future. The consular team in Australia is spread across four locations and 13 people. You may be expected to work flexibly and collaboratively with other team members, sometimes covering for periods of absence or other business needs.
Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Working Together
7 July 2024
Administrative Officer (AO)
Permanent, Part-Time
22.8 net of lunch
Asia Pacific
Australia
Perth
British Consulate General
1
AUD
Full-time rate of AUD 75,540 +11% superannuation and annual leave loading (Will be computed on a pro-rata basis based on work hours)
26 August 2024
Appointment is subject to an AFP records check and UK security clearance.
Specific considerations for consular roles:
You should be aware that consular work can involve difficult conversations with distressed individuals. Emotional intelligence and personal resilience are essential. You will be well supported by your line manager, your team and colleagues across the UK in Australia network. You will have access to quarterly wellbeing sessions with a wellbeing supervisor and other wellbeing support resources.
The successful applicant will be expected to maintain absolute consular confidentiality and impartiality, keeping in line with the Foreign, Commonwealth and Development Office (FCDO) Consular Strategy, consular guidance and Customer Charter, business targets and local procedures.
Learning and development opportunities (and any specific training courses to be completed):
You will be joining an enthusiastic and supportive team that takes continuous learning and development seriously and that values a diverse range of skills and backgrounds. When you start the role, you’ll be supported to become familiar with consular policy, as well as the structures of the Foreign, Commonwealth and Development Office (FCDO) and the operation of the British Consulate-General in Perth and the UK in Australia Network.
Mandatory courses
In your first year, you will be required to complete the following courses:
Further opportunities
When you are settled in the role, you will be supported to seek out further opportunities (both formal and informal) to deepen your expertise of consular work, and to develop wider skills tailored to your personal interests and development needs.
Working patterns
The salary on offer is not negotiable.
The FCDO also operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require.
Your application must be submitted before 23:55 AEST-Australian Eastern Standard Time (UTC/ GMT +10) on the day mentioned in the above field “Application deadline”
Applications must include a current CV and kindly omit any personal information such as Name, Contact Details, Birthday and Gender.
All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate”.
Advertised start date is provisional and subject to completion of reference and security checks.
Kindly check your application centre or email regularly for any update on the status of your application.
Perth
To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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