View Vacancy - BK - Pro Consul, AO - Tenders Global

View Vacancy – BK – Pro Consul, AO

  • Contract
  • Bangkok
  • Posted 6 months ago

British Embassy

tendersglobal.net

View Vacancy – BK – Pro Consul, AO


The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Foreign, Commonwealth and Development Office (Consular Roles)

Consular

Main purpose of job:

The British Embassy Bangkok is a large diplomatic mission of around 140 staff delivering a dynamic and rapidly expanding programme of activity in support of the UK’s objectives including on prosperity, trade, security, open societies, consular services and law enforcement. This is an exciting opportunity to join our diverse team.  

Roles and responsibilities / what will the jobholder be expected to achieve?

Assistance

  • Provide tailored consular assistance to the most vulnerable British nationals and their families in person, by telephone and/or email, in accordance with current guidelines and on a range of issues including bereavement, arrests, hospitalisations, missing persons, victims of crime, welfare concerns, child abduction, rape and sexual assault.
  • Maintain close links with local authorities including, but not limited to police, prisons, hospitals, care homes and other British Government teams and departments who work with us to help British Nationals
  • Maintain accurate and concise case records using FCDO IT platforms.
  • Facilitate and print Emergency Travel Documents (ETD) through liaison with our ETD centre.   

Counter and Notarial Services

  • Provide a range of in-person and remote notarial services.
  • Respond to incoming telephone and email correspondence on a wide range of notarial aspects.
  • Maintain a cash float and other financial requirements.

Partnership/Prevention and Project Work

  • Reduce the number of preventable incidents and minimise risks to British Nationals overseas by supporting delivery of relevant projects.
  • Actively seek out and maintain partnerships with local authorities and the wider community.

Teamwork and Learning

  • Personal administration and management including participation in the annual appraisal system, completing personal development plans and maintaining skills and knowledge proficiency.
  • Provide support to colleagues dealing with traumatic events, distressed British people and complex cases.
  • Contribute to learning and development initiatives for the whole team, providing and accepting constructive feedback to a professional standard. 

Crisis work and Resilience

  • Prepare for crisis handling and implementation of the Embassy Crisis Management Plan, including participation in crisis management exercises and use of the crisis IT systems.
  • In crisis/emergency situations work as required to support the Embassy responses (sometimes on a shift pattern working unsociable hours);

Other

In times of peak operation demand, work flexibly within the Section and within the Embassy 
 
All staff will be expected to make a corporate contribution to the smooth running of the British Embassy, either through a committee membership or another voluntary role.

  • Experience of working in challenging customer facing environments, where you have used your resilience, patience and adaptability in often challenging, difficult and stressful situations.
  • Excellent English written and verbal communication skills with the ability to communicate at all levels.
  • Ability to take responsibility for the quality of own work and keep managers informed of how your work is progressing.
  • Have sound judgement, critical thinking and problem-solving skills to manage customer expectations.
  • Ability to work at pace in an environment where priorities change to effectively prioritise, manage and execute multiple tasks within tight deadlines.
  • Proficient IT skills including Microsoft Office applications and the ability to learn FCDO systems.
  • Understanding of and commitment to protection of personal data 

Language requirements: 

English

  • Excellent written and spoken English.

For candidates with English as a second language, certification at IELTS level 7.5 or higher (or equivalent) within the last 2 years is required. All skill areas (writing, speaking, listening and reading) must be IELTS 7 or higher (or equivalent).  

  • Experience of living in or understanding of the United Kingdom and British culture.
  • Experience of living in or understanding of Thailand and Thai culture.
  • Ability to read, write and speak Thai.
  • Experience in providing support to vulnerable persons.

Making Effective Decisions, Managing a Quality Service, Delivering at Pace, Working Together

17 January 2024

Administrative Officer (AO)

Full-time, Permanent

36

Asia Pacific

Thailand

Bangkok

British Embassy

2

THB

47, 887

11 March 2024

Learning and development opportunities (and any specific training courses to be completed):

The British Embassy Bangkok encourages all staff to develop their capabilities, through both formal training (courses) and informal (job-shadowing, coaching, on-the-job training etc.). The majority of our formal L&D opportunities are drawn from FCDO resources. All staff are encouraged to share their skills and experience with colleagues, through informal training (‘lunch & learn’) or coaching/mentoring. All staff are eligible for 5 L&D leave days a year.

The British Embassy Bangkok has an active Learning & Development Committee which works hard to provide a comprehensive L&D offer, which staff can also bid for additional financial support as long as it is relevant to the Section’s objectives. 

Working Patterns: 

This is a full-time role – 36 hours/week, Monday to Friday.

We are currently operating a hybrid working pattern (some time working in the office, some time working from home). In line with the FCDO approach to a hybrid model, we would expect our staff to work from the Embassy at least 3 days of the working week.  

The Embassy has a smarter working policy and is committed to offering flexible working patterns balanced with the operational requirements of the role. In crisis/emergency situations you may need to work as required to support the Embassy response, sometimes on a shift pattern working which may result in unsociable hours and/or weekend working.  
  
As an inclusive employer we are happy to discuss alternative working patterns at interview or at the point of any job offer.

Please note that your application must be submitted before 23:55 on the day mentioned in the above field “Application deadline”.   

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen. 

All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage. 

Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

To those applicants not short-listed, we extend our appreciation for considering the British Government as a potential employer. 

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. 

In terms of peak operation demand, work flexibly within the Section and within the Embassy  

All staff will be expected to make a corporate contribution to the smooth running of the British Embassy either through a committee membership or another voluntary role to support the vision and values of the Embassy as outlined below.  

The British Embassy Bangkok promotes the following values:

•    Collaboration           We support each other and are inclusive
                                     We work closely with others to deliver.

•    Empowerment        We are innovative and adaptive
                                     We achieve a healthy work-life balance, taking advantage of hybrid working.

•    Expertise                 We build on and champion our diverse skills and expertise
                                      We draw on data, technology and evidence.

•    Respect                    We build trust and value differences
                                       We invite and appreciate other perspectives.

•    Impact                      We take a strategic approach
                                      We prioritise and are all clear on expectations.

Please note that it is likely that any non-Thai national who is successful in securing a role within the Embassy will need to leave the country and re-enter with a specific type of visa if currently living in Thailand or will need to apply for a visa before travelling here if currently based outside of Thailand. Whilst the Embassy can support you with this process, the costs involved will need to be met by the candidate. 

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

Bangkok

To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/

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