Who are we? 

The British Embassy Zagreb is the representative office of the UK Government in Croatia, representing British political, economic and consular interests in the country. The Embassy is headed by the Ambassador and we are an ambitious, engaged and motivated team that supports each other and does our best to develop and fulfil our potential. 

The British Embassy champions diversity both inside and outside the Embassy. We would welcome applications from any suitably qualified individual, whatever their gender, ethnicity, sexuality, disability or religion.

Main purpose of job:

The British Embassy in Zagreb is looking for a Communications and Public Diplomacy Assistant. You will be a member of the Embassy’s Political & Communications team, which co-ordinates the UK’s engagement with Croatia across a wide range of issues, from security and defence to clean energy, science and technology and culture.  You will work closely with Political and Communication team colleagues to support team objectives, including promoting Embassy activities to the public, supporting Embassy project work, and assisting with organisation and running of the Ambassador’s regional visits and inward senior UK visits, as well as high-profile soft power events such as the annual King’s Birthday Party celebration.

You will be responsible for running British Embassy Zagreb’s website and social media channels (Facebook, X, Instagram, LinkedIn), under the supervision of our Head of Communications, as well as creating and publishing digital media content promoting Embassy and UK Government priorities and values. As a member of the Communications Team, you will assist in public affairs, monitor media reporting and conduct press briefings. You will also be responsible for our public diplomacy, to influence and inspire Croatians, showcasing the best of Britain and its culture, including education.

Roles and Responsibilities:

Social media (in cooperation with Head of Comms) (40%):

• Running Embassy website and digital media channels, both in terms of content and performance.
• Collaborating with all Embassy sections, including Political, Trade, Consular and Defence, to promote their programmes, events and other activities to the public, alongside providing advice to Embassy staff on own their social media activity to maximise engagement.
• Co-creating and implementing digital communications plans for senior visits and the Ambassador’s regional travel.
  

Political section support (40%):

• Assisting delivery of Political Section’s projects and activities, including logistical support and communications plans.
• Assisting delivery of Embassy public events, including forums, receptions and, most notably, the King’s Birthday Party. This entails both advising on and creating visual branding and digital communication plans, along with providing administrative support such as compiling guest lists, sending invitations, recording RSVPs and answering correspondence.
• Delivering Embassy internal press briefings (in a rota with other colleagues).
• Providing cover for the Communications Advisor and Ambassador’s Executive Assistant during leave.

Public diplomacy (20%):

• Promoting British culture, building cultural links, and creating a positive UK brand within Croatia, via events, online communications, and targeted engagement with those with specific links to the UK.
• Collaborating with external Project implementing partners to communicate impactful stories with the wider public.

• Fluent in English and Croatian (both written and spoken, minimum C1* level for CEFR framework)
• Strong interest and understanding of communications, culture, media and politics
• Previous experience managing professional social media and producing content
• Initiative, creativity and resourcefulness
• High work standards and ability to meet deadlines
• Strong personal organisation and communication skills
• Social Media skills (Twitter/X, Facebook, Instagram, LinkedIn)
• Microsoft Office skills