Roles and responsibilities:

• Welcome all new UK staff and families joining the High Commission, from being helpful contact during pre-deployment, to welcoming them in the their first few days and introducing them to Accra, and continuing to be a friendly face as they settle in.
• Provide information to UK-based officers and their families – from all departments and the British Council – on issues such as spouse/partner employment in Ghana, child and adult education, career and training opportunities, recreational facilities & social matters.
• Organise welcome tours for new UK-based officers including schools and supermarkets
• Assist new staff with information on schooling options in Accra, and help them select an appropriate school for their children. As well as maintain a good relationship with schools.
• Maintain a Welcome Pack of useful information and update the Post Report regularly.
• Manage the CLO Accra Mailbox
• Provide advice on health and welfare issues to officers and their families – including issues that single officers and foreign-born spouses may have. As well as take up welfare role during a crisis.
• Be an advocate and voice for UK-based staff and their families in the BHC – in particular on the Post Housing and Security Committees.
• Act as liaison point for the Foreign, Commonwealth and Development Office’s Diplomatic Service Families Association (DSFA), including completion of DSFA returns and maintenance of databases, completing the COLA questionnaire twice a year and assisting with IDS orders.
• Act as a hub for community and social events, communicate these to UK-based and local staff and help organise events that knit the community together.
• Maintain the UK-based staff emergency contact (telephone tree) list, and supporting the BHC during any crises or emergencies.
• Work with the Deputy High Commissioner to introduce changes or new ideas that improve life for UK staff in Ghana.
• Work on arrival plans for UK-based officers and their families
• Manage and deploy float for new UK-based officers
• Check accommodation for UK-based officers
• Liaise with the Corporate Services Help desk regarding arrival of new UK-based officers etc.
• Act as CLO Representative of the Grasscutters Committee
• Manage contacts and WhatsApp Groups for UK-based officers
• Prepare and share CLO Newsletter
• Process school fees for the dependants of the UK-based officers
• Any other related duties