Main purpose of job:

The jobholder will support the Consular team in delivering excellent consular services and assistance to British Nationals in distress, along with researching, preventive and administration work. This will involve working with a range of stakeholders, including NGOs, consular officers from other Embassies and Mexican Government officials. S/He will also support the organisation of events across the Region and virtual meetings. 

Roles and responsibilities:

• Provide support to the Consular team in all areas of consular work, from assistance to British Nationals, and file keeping, to events logistics.
• Help to establish and maintain a network of key contacts, such as government agencies, NGOs, other Embassies, etc.
• Provide support to the Football Liaison Officer, in preparation for the World Cup 2026.
• Support Consular Team in Mexico on performing required Notarial and Documentary Services and Citizenship Ceremonies logistics according to guidance.
• Help with the creation/implementation of consular preventive work through campaigns based on trends the Consular team have spotted.
• Support consular officers on daily tasks, such as calls, letters, emails and enquiries to British Nationals, authorities, teams in London, other embassies, etc.
• Engaging with the Emergency Travel Document Centre to deliver and ensure high quality of service on documentation.
• Assist Vice Consul on any Rapid Deployment Team enquires, tasks or support needed for the Americas Region.
• Support Consular Team in Cancun and the region, when required.
• Support Consular Regional Operations Manager on admin tasks as required.
• Support Consular Team on Crisis/ Crisis exercises as appropriate
• Provide support to the Network Coordinator when required
• Provide support to the Network Coordinator with budget and forecasting when required.
• Support market research of flights, hotels, venues, catering services, etc.
• Provide support with the Regional Network News
• Provide cover to Network Coordinator as required
• Assist the Consular Team in regional visits and stakeholders’ meetings/visits
• Assist with clerical work within the Consular Team

• Partial or completed university studies in International Relations/Business, Business Administration, Tourism, Psychology or any other relevant degree.
• Being able to liaise with people over requirements and ask for help where stuck, but also able to work independently.
• Computer literate, working with Microsoft Windows and able to manage information effectively with available computer systems.
• Should be a proactive and creative self-starter with strong interpersonal skills who can learn quickly.
• Excellent organisation, prioritisation and communication skills.
• Proficient knowledge of Microsoft Office (Excel, Word, Power Point), Outlook, SharePoint, Teams
• Excellent organisation skills
• Excellent written and oral communication skills in English (B2-C1) and Spanish (C1-C2).