The British Embassy in Spain is part of a global network representing British political, economic and consular interests overseas and is now recruiting for a Consular Officer position in Palma, Balearic Islands.

With around 400,000 British residents and more than 17.5 million British tourists  annually, Spain is the Foreign, Commonwealth and Development Office’s busiest consular operation globally. 
The selected candidate will be based in Palma and will support consular service delivery in Mallorca, as well as provide remote support to consular teams across Spain.

Full induction and training will be provided to the successful candidate.

Roles and Responsibilities:

•    Deliver first class consular assistance to vulnerable British people with a high volume of often complex casework including hospitalisations, deaths, detentions and cases of rape or sexual assault. Examples of the support required may include:
– Visiting patients and providing emotional support to families in cases of serious hospitalisation. 
– Providing empathetic advice and support to bereaved families, including in cases of murder, suicide or violent/accidental deaths, accompanying to the funeral director/mortuary as required. 
– Providing advice to detainees and visiting prisoners.
– Accompanying victims of rape or sexual assault to court, police or hospital.
•    Liaise with local Spanish stakeholders, such as funeral directors, police, courts and social services, as well as town halls and charities. 
•    Support the delivery of the Spain prevention strategy. Activities may include engaging with a variety of local stakeholders and assisting in the evaluation of prevention activity at post.
•    Assist in the preparation/response to possible crisis situations involving large numbers of UK nationals, such as forest fires, flooding, large scale accidents etc. 
•    Provide office support as required, including issuing Emergency Travel Documents for UK nationals, dealing with customer enquiries and organising events/meetings as needed. 
•    IT Support work at post – manage any IT tasks in conjunction with the IT Help Desk and Madrid IT Support team

•    Excellent communication and customer service skills, including a proven ability to support customers in traumatic or difficult circumstances. 
•    Excellent interpersonal skills, ability to work collaboratively and flexibly with colleagues in Spain, Wider Europe Network and the UK.
•    Ability to liaise with and manage external stakeholder relationships.
•    Attention to detail, strong analytical perspective and problem solving skills.
•    Ability to work at pace and prioritise, managing an often heavy workload; excellent organisational skills. 
•    Fluency in both English and Spanish (a minimum of C1 level).
•    Good IT skills (use of Outlook, Microsoft suite, Word and Excel essential).
•    Key qualities are flexibility, empathy and resilience. 
•    Based in Palma.