The Consular team in Turkey, consisting of seven Posts in Ankara, Istanbul, Antalya, Izmir, Marmaris, Bodrum and Fethiye, is part of the wider Europe South region and also part of a world-wide network representing British political, economic and consular interests overseas, is now seeking to recruit a Consular Officer (Pro-Consul) in Antalya. 

Overview:

Your responsibilities will include:

Assistance

• Providing a high level of consular assistance and support to British nationals in a wide range of circumstances including hospitalisations, death, arrest, rape and sexual assault, missing persons, child custody and financial difficulties;
• Carrying out vulnerability assessments and providing corresponding assistance to vulnerable British nationals;
• Liaison with local contacts such as hospitals, law enforcement authorities; courts, prisons, tour operators as well as other key stakeholders, such as charities and support organisations, in order to provide assistance to British nationals;
• Handling correspondence, telephonic enquiries, and counter appointments;
• Managing expectations of British nationals as to what assistance they can expect according to circumstances; signposting of British nationals to the relevant information sources and creating awareness of their own responsibility; 
• Some travel may be required within the province of Antalya;
• Some out-of-hours work may be required to assist extremely vulnerable British nationals.
  

Administration       

• Managing Consular fees and undertaking basic financial activities;
• Managing the online appointments booking system;
• Printing and issuing Emergency Travel Documents, including stock responsibilities;
• Provide a range of notarial and documentary services for British nationals in Turkey;
• Updating and maintaining the consular content on GOV.UK, in regards to service provider lists (lawyers, translators, funeral directors etc.);
• Performing other administrative duties as required.

Outreach and Prevention

• To develop and maintain a network of contacts with relevance for consular assistance and crisis related work, e.g. local authorities, British community groups and other stakeholders where necessary;
• To help organise outreach events and participate at other stakeholder events;
• To assist the consular network with the Prevention and Partnerships plan;
• To help identify and implement network/country specific prevention campaigns to change British behaviour abroad.

Crisis

• Take part in Turkey wide crisis preparedness efforts and activities, e.g. table tops & semi live exercises, crisis hub training and crisis meetings;
• Deploying to support British nationals who have been involved in a large-scale incident or crisis;
• Assisting in preparation and response to large-scale events.

Corporate

• Participate in relevant corporate structures 1) as part of corporate responsibilities and 2) as part of personal development;
• To undertake other duties that may be reasonably required and which are in accordance with the grading and core competencies of the job;
• Having a sound awareness of the Consular Strategy and work in accordance with the principles set out within the strategy;
• Expectation to contribute to working and best practice groups.

Joint Overseas Protect and Prepare (JOPP) Programme

• Develop presentational skills and contextual counter-terrorism knowledge;
• Establish relationships with hotels and resorts to secure counter-terrorism awareness (CTA) training;
• Deliver counter-terrorism awareness (CTA) training to frontline staff in hotels and resorts;
• Maintain relationships with all relevant JOPP stakeholders;
• On an adhoc basis, assist the JOPP and Counter- Terrorism Pursue fund (CTPf) team with the delivery of training. 

The ideal candidate will have:

• High-level of written and spoken proficiency in both English and Turkish at a minimum of C1 level (according to the Common European Framework of Reference for Languages*)

• Previous experience in a customer facing role and the ability to respond to a wide range of customer needs

• Good communication, interpersonal and team working skills

• Adaptability and a positive mind-set towards change and working as part of a wider team

• Self-motivated and able to work effectively and proactively without close supervision

• Flexibility, resilience, patience and the ability to confidently deal with difficult situations, including out of hours and in an emergency or crisis

• Ability to display a high level of discretion and responsibility

• Excellent organisational and time management skills

• Excellent telephone manner and communication skills

• Proficient IT skills, particularly in MS Office 365 applications