British Deputy High Commission
tendersglobal.net
View Vacancy – Corporate Services Manager, Grade – EO, Hyderabad
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Foreign, Commonwealth and Development Office (Operations and Corporate Services)
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Estates
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Note: All applicants are required to mandatorily fill the complete online application form including the employment, educational details, behavioural and technical/ professional skills questions. We will be thoroughly reviewing the application forms only with all the required details and the shortlisting is not basis CV/ cover letter. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.
Main purpose of job:
The Corporate Services Manager (CSM) will manage the corporate services team in the British Deputy High Commission, Hyderabad; leading an efficient, cost effective and professional team to deliver all services to the partners (from across the UK government) on the platform provided by the British High Commission in India. The CSM will ensure that the functioning and management of the corporate services team is robust and compliant in the areas of finance, estates, security, IT, Transport, Protocol, HR, and other associated administrative tasks. The position requires a practical, hands-on approach to ensure the functions and processes are efficient, smooth-running and represent good value for money. As the driving force for corporate delivery, the jobholder will support the senior leadership team providing corporate, financial and local insight to inform decision making. This role will lead and develop a team of 2 corporate services staff, with oversight of outsourced service providers and report to the Deputy Head of Mission.
We reserve the right to review, revise or amend the roles and responsibilities from time to time reflecting the changing needs of business.
Roles and responsibilities / what will the jobholder be expected to achieve:
Strategic Planning and Leadership- 15%
- Support of the corporate agenda including the country business plan and risk management.
- Act as trusted advisor to local leadership and partners on the platform ‘horizon scanning’ locally to enable proactive resource and activity planning.
- Manage the One-HMG platform process and support regional teams, promoting inclusiveness at post.
- Actively build and deepen relationships with key stakeholders at post, within regional and global hubs and with external partners (at other diplomatic missions, government departments and suppliers) to maintain informed and current corporate knowledge.
- Ensure local policies are reviewed and aligned to global and local requirement and adopted by all partners
- Lead on audits and the Management Assurance Process. Lead on Health, Safety, Compliance and fraud at post. Be accountable to the correct standards with regards to health, safety, compliance and fraud on the platform.
- Lead and manage the Corporate Services team and monitor the delivery of services against the local corporate services charter; managing and mitigating corporate risks as they occur.
- Champion and embed a collaborative and inclusive culture
Corporate Delivery- 75% (Estates, IT, Finance, Procurement, HR, Security, Transport, Protocol)
- Manage all corporate delivery at BDHC Hyderabad working closely with India network teams and regional HR, finance and commercial hubs and the Global Processing Transaction Centre (GTPC).
- Management of the estate (the office and one rented residence of the DHC) ensuring that UK and local standards and compliance are met through planned and reactive maintenance and in compliance with corporate procedures, including local and UK health and safety regulations and policy.
- Oversee and ensure that Health & Safety, Compliance and fraud measures are all being followed in line with FCDO standards.
- To be the designated ‘Contract Manager’ for FCDO contracts and act as the ‘intelligent client’ at post, identifying requirements, appropriate service level agreements and key performance indicators to manage and monitor local and Pan India supplier contracts.
- Manage the local delegated budget in accordance with corporate policies to ensure on-budget expenditure and value for money.
- Be the IT Support Officer (ITSO) for BDHC Hyderabad ensuring administration of FCDO and locally managed IT and telephony systems, platform and equipment as per FCDO operating procedures and collaborating with relevant stakeholders in New Delhi and UK.
- Oversee the necessary paperwork required for protocol permissions and develop and maintain good relations with key government contacts in protocol, the airport, customs and the police.
- Be the point of contact for HR at the BDHC, liaising with the New Delhi and regional HR teams.
- Work with the Visits, Events and Communication officer to ensure smooth operations of events at the Residence and other BDHC Hyderabad events at external venues.
- Work with the DHC’s office to ensure crisis preparedness including crisis exercises and ensuring relevant information is always kept updated.
- Support the Post Security Manager with post security committee meetings and implementation of security recommendations.
- Management of the transport team and ensuring smooth functioning of transport services for BDHC Hyderabad.
- Instil a continuous improvement mentality within the team, implement corporate projects and the change management required to deliver them.
- Protocol – Diplomatic accreditation, Visas and Other documentation. Arrivals and departures for diplomatic staff and their families
Resilience- 10%
- Ensure wellbeing and engagement are maintained within the corporate services team, seeking regular feedback and embedding the values of resilience, respect and expertise.
- Ensure cross training within corporate services roles to provide resilience within the teams and across the Southern India Network and plan long term resource and development needs
- Respond to operational crisis, providing leadership and flexing team prioritisation as required.
- Create and embed a culture of continuous learning and development within the Corporate Services team.
Resources managed (staff and expenditure):
Line management of 2 staff
Oversight of local administrative non-pay budget
Language Requirements:
English – Fluent
Hindi- Fluent
Working Pattern:
40 hours with the expectation of working 4 days a week at the minimum from office.
Monday – Thursday 08:30 – 16:30, Friday 08:30 – 13:30
Learning and development opportunities:
You will have access to a wide range of learning and development opportunities provided by the Foreign and Commonwealth Development Office.
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Essential on arrival:
- Minimum 2-3 years of management experience preferably working for international organisation, with direct involvement in Property & Facilities management, Digital and data skills and /or Finance policy and implementation
- Experience in managing cross functional teams
- High levels of discretion, with a resilient, flexible and ‘can do’ attitude
- Able to challenge and influence senior stakeholders
- Experience in managing suppliers and outsourced service delivery
- Project Management skills
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Desirable:
- Strong people management and communication skills
- IT skills on the use of Power apps such as Power Automate and Power BI is desirable
- Proficiency in Telugu at an intermediate level is preferred
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Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service
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11 May 2025
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Executive Officer (EO)
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Full-time, Permanent
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40
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South Asia & Afghanistan
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India
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Hyderabad
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British Deputy High Commission
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INR
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INR 75,359 per month plus 12% Provident Fund and 6% Superannuation
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monthly
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20 June 2025
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For British High Commission candidates, the Country Based Staff BHC Terms & Conditions will apply.
For other than BHC Candidates, salary will be all-inclusive of INR 75,359 per month plus 12% Provident Fund and 6% Superannuation.
Additionally, the BHC offers a great benefits package that includes annual domiciliary medical cover, plus a Group Hospitalisation Scheme with INR 500,000 floater cover for your immediate family which includes self, spouse/partner and children up to an age of 23 years and irrespective of age, only if with, physical or mental disability.
No relocation or any other related costs or assistance will be provided. FCDO does not pay for any travelling, accommodation & relocation expenses incurred and/or accept any financial risk, including cancellation or reschedule costs
Please note – BHC does not deduct tax at source and employees are required to ensure that any requirements of local income-tax law are complied with in full. Employees who are not liable to pay local income tax on their Mission salary, e.g., some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.
FCDO operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require. The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance.
Around half of our work forces are women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment.
This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCDO has anywhere across the globe. We are aiming to make it the best.
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Note: All applicants are required to mandatorily fill the complete online application form including the employment, educational details, behavioural and technical/ professional skills questions. We will be thoroughly reviewing the application forms only with all the required details and the shortlisting is not basis CV/ cover letter. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage
Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit.
Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in
Please note – successful applicants will be offered employment on Country Based Staff (CBS) terms and conditions. This is not a permanent UK Civil Service position and does not attract diplomatic immunities and privileges (other than what an individual may already hold if they are a recognised partner/family member of a serving diplomat).
To Apply:
Please note applications without (a) and (b) will not be considered. Point (c) to be adhere strictly.
a) Complete the Online Application Form
b) Complete the Experience, Professional Skills and Behaviour based Segments in the Online Application Form
c) Applicants need to answer the questions based on your professional experience. Refrain from use of AI based tools to avoid application from getting rejected/disqualified.
To ensure a successful application it is important that you explain how you demonstrate behaviours and technical / professional skills, basis your experience. You are strongly advised to read the Success Profiles Civil Service Behaviours Framework, which provides a detailed guidance on how these behaviours are defined for each position.
Applicants are encouraged to use the STAR (Situation, Task, Action, Result) technique to prepare specific examples of when and how you have demonstrated these behaviours in your application, by evidencing a structured response, including your skills and experiences. You briefly describe the situation in which you demonstrated the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.
Internal candidates applying for this position need to inform their current line managers, else the applications will not be considered.
We will accept only online applications by 11 May 2025 (latest by 23:55 hours IST).
Please note that all the applicants will be required to strictly adhere to the security guidelines for British High Commission.
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
Please note – “Provident Fund Transfer in and out from EPFO is not possible as BHC PF is managed by a private PF trust governed by Indian Income Tax Act, 1961. The staff still has the option to transfer out and in from a privately held PF trust which are not governed by EPFO. Any tax deduction on EPF will be in compliance with local income-tax law and must be complied with in full.”
Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
Only shortlisted candidates will be contacted, and no telephone enquires will be dealt with. Basis the scores, the candidate/s who did not score as highly as the successful candidate, might be placed on the reserve list. If during the reserve period of 12 months, the same or largely similar role becomes available, the role may be offered to the second or subsequent appointable candidates.
The start date mentioned in the job advert is a tentative and he appointment will be subject to successful clearance of police Verification and other checks including references, medical, educational, and professional.
We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief, or creed. We are also open to applications from people who want to work flexibly.
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Hyderabad
To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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