Main purpose of job:

The Corporate Services Manager (CSM) will manage the Corporate Services team in the British Consulate General in San Francisco; leading an efficient, cost effective and professional team to deliver all services to teams and individuals from  across the UK government at the British Consulate General in San Francisco.

The CSM will ensure that the functioning and management of the Corporate Services team is robust and compliant in the areas of finance, HR, estates, security, IT and other associated administrative tasks.  The position requires a practical, hands-on approach to ensure the functions and processes are efficient, smooth-running and represent good value for money.  

As the driving force for corporate delivery, the jobholder will support the senior leadership providing corporate, financial and local insight to inform decision making.

This role will lead and develop a small team  with oversight of outsourced service providers, 

The US Network offers a unique career enhancing opportunity and is committed to supporting its staff through a variety of benefits including generous leave, insurance packages and a highly competitive 401k programme.  It also promotes a culture of flexibility which enables people to better maintain wellness through an excellent work/life balance approach that encompasses hybrid working, including working from home and flexible hours, where possible.  In this role you would be working in a diverse international environment to support UK diplomats, and other country-based staff operating in the United States. 

Roles and responsibilities:

Strategic Planning and Leadership 15%

• Support of the corporate agenda including the delivery of the San Francisco business plan and risk management. 
• Act as trusted advisor to consulate leadership ‘horizon scanning’ locally to enable proactive resource and activity planning.
• Manage the platform (currently supporting 5 different government partners), promoting inclusiveness at post.  
• Maintain relationships with key stakeholders internally, within regional and global hubs and with external partners (at other diplomatic missions, government departments and suppliers) to maintain informed and current corporate knowledge.
• Ensure local policies are reviewed and aligned to global and local requirement and adopted by all partners on the platform. 
• Lead and monitor the delivery of services against the local corporate services charter.

People 15% 

• Alongside the Deputy Consul General, contribute to the overall employer proposition, including terms and conditions of
• service and pay and benefits for locally employed staff (LS), ensuring compliance with local labour law.
• Provide guidance and act as an escalation point on sensitive staff matters for diplomatic and country-based staff, including management issues and dispute resolution, engaging with specialist HR functions where necessary.  
• Champion and embed a collaborative and inclusive culture.

Delivery 60%

• Manage all corporate delivery across finance, HR, protocol working closely with the regional HR, finance and procurement hubs and the Global Processing Transaction Centre (GTPC).  Ensure full use of self-service access to corporate services and regionalised services.
• Management of the estate (office, official Residence and several leased properties), ensuring that UK and local standards are met through planned and reactive maintenance and in compliance with corporate procedures, including local and UK health and safety regulations and policy.
• Act as the ‘intelligent client’, identifying requirements, appropriate service level agreements and key performance indicators to manage and monitor supplier contracts. (materiality/volume)
• Manage the San Francisco delegated budget in accordance with corporate policies to ensure on-budget expenditure and value for money.  
• Instil a continuous improvement mentality within the team, implement corporate projects and the change management required to deliver them.  

Resilience 10%

• Respond to operational crisis, providing leadership and flexing team prioritisation as required.
• Ensure cross training within corporate services roles to provide resilience within the teams and across the region.
• Work with the Regional Corporate Services Lead to plan long term resource and development needs.
• Ensure wellbeing and engagement are maintained within the corporate services team, seeking regular feedback and embedding the values of resilience and respect.

Resources managed: 

• Line management responsibility for 1 other member of Corporate Services Team
• Budget management responsibility for post of approximately $100k

• A minimum of 2 years’ relevant experience in a busy office environment is required. 
• Experience of budget and financial management.
• Project management experience, ensuring delivery on time and to budget, whilst also managing risk.
• The successful candidate must be very organized, detail-oriented, personable, and able to work under their own initiative.
• Additionally, the successful candidate must be a strong team player with excellent problem solving and judgement.
• Good communication skills, both written and verbal. 
• Strong user of IT and Microsoft Office suite. 
• Must be a citizen of US, UK, Canada, Australia or New Zealand

Language requirements: 

Language: English

Level of language required: Fluent speaker and clear written English.  

Under US State Department requirements, the UK Government in the US may only employ, as non-diplomatic staff, persons who are US citizens, US Permanent Residents, A and NATO visa holders with EAD cards, and L2 visa holders with an up-to-date I-94 form.