The British Embassy in Bishkek is part of a world-wide diplomatic network, representing British political, economic and consular interests overseas and is now looking for a Corporate Services Officer. 

Main purpose of this job:

Estates management, including the Embassy premises, Ambassador’s Residence and Residential hiring for UK based staff; ensuring health and safety standards across the Embassy estate comply with FCDO standards to ensure a safe and compliant platform for all Embassy staff; and oversee maintenance of the Embassy’s two official vehicles.  

Roles and responsibilities:

Estates Management
•    Monitor and respond to Estates work requests including for the embassy office, ambassador’s residence and four residential properties for UK based staff, maintain and deliver on a Post Preventative Maintenance Programme (PPMP).
•    Manage the day-to-day activities of the gardener, handyman, Facilities Management Provider and Residence cleaner, acting as the initial escalation and contact point for Embassy staff queries. Focus on effective customer service providing a professional service in line with the Post Corporate Services Charter.
•    Supervise projects with sign-off from the Corporate Services Manager, and preventative and reactive maintenance works, ensuring compliance with FCDO policy.
•    Contract management: including preparing and maintaining annual maintenance contracts.
•    Responsible for monitoring Post’s maintenance budget.
•    Manage the Embassy vehicle fleet (two official vehicles), including oversight of maintenance and procurement of replacement parts.
•    Update Corporate Services Manager and Senior Leadership Team on Estates – escalating issues as needed;
•    Keep Embassy Estate Records Management system up-to-date.
•    Lead on Post logistics/ diplomatic post arrangements including customs clearance of incoming deliveries and outward despatch of diplomatic bags.

Compliance 
•    Ensure Estates procurement is effectively managed and compliant with the FCDO policy, working with the Procurement Hub and Regional Technical Lead/Technical Works Supervisor;
•    Manage inventory of Embassy assets in line with FCDO policy; and maintain up-to-date inventories for UKBased accommodation and the Ambassador’s Residence.
•    Perform and document property inspections and hazard risk assessments for both residential and office estate.

Health & Safety 
•    Work closely with Regional Technical Lead and Technical Works Supervisor to manage health and safety related issues, ensuring full compliance with FCDO policy;
•    Health and Safety and Fire Safety Manager for the Embassy.

Consular 
•    Back-up consular support 

• Excellent verbal and written communication skills enabling effective communication and ability to adapt communication style to different situations in English and Russian (minimum C1 level for CEFR framework *);
• At least 1-year experience in Estates/facilities/ procurement/logistics role;
• Customer service background;
• Resilient; able to deal with pressure and work flexibility to deal with competing demands.