The British Embassy in Cairo is looking to recruit a Community Liaison Officer (CLO), job grade Executive Officer (EO) to cover maternity leave for one (1) year.

This is an excellent opportunity to work closely with the Embassy Management for the well-being of staff at Post, with the primary function as advocate for, and provision of, support to UK-based staff and families on family and community issues, principally in the areas of information gathering, welfare, pastoral care and communication.

Roles and responsibilities:

• Welfare at Post: welcoming all staff on posting/temporary duty/flexible deployment and their accompanying families to ensure as smooth an integration as possible into the life of the Post community; central role in inducting new staff/families, including oversight of accommodation needs and management of the domestic float; following up to check that the settling in process is working; being a source of referral and support where questions, problems and difficulties arise; providing short Post community induction. Arranging events for staff and families and organising Vaccinations.
• Information gathering for UK-Based officers and their spouses/partners and families. To include information primarily on spouse/partner employment at Post; children’s education (through completion of separate HR School and Nursery Information Sheets of authorised schools at Post); a comprehensive information pack on childcare at post, feedback on adult education; Special Educational Needs (SEN); career and training opportunities; single officer and foreign born spouse/partner issues; recreational facilities; social matters; and completion of DSFA Spouse and Partner Annual Employment Report. Coordinating with Overseas Medical Team and UK Health Insurance Provider over the identification and maintenance of suitable healthcare providers for UK Based Staff and their families in Egypt, compiling regular cost of living and other returns and maintenance of local Medical Emergency Response Plan. In addition, responsibility for the Post Welcome Pack and Post Report.
• Advocate for UK-based staff and families in addressing issues of importance with Post Management, including as their representative on Post Platform Boards, evacuation/contingency planning and housing committees, and as the chief link between Post and DSFA in London. The CLO should promote a ‘one team’ approach.
• Communicating effectively on community and social matters across Post to all staff and receive notification of staff arrivals/departures. The CLO should participate in a number of Post committees. The CLO should advertise details of DSFA career support services and courses to eligible UK-Based spouses/partners at Post. CLO is expected to maintain communication channels for staff and spouses/partners across Post in accordance with the FCDO social media policy.
• Crisis/Emergency Planning: the CLO must be aware of, and be involved in, any Post contingency and evacuation plans. All CLOs should complete the Crisis Preparedness Management eLearning.

The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required. The job description may be reviewed to meet changes in business needs.

Key behaviours:

• Communicating and Influencing – Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
• Delivering at Pace – Take responsibility for delivering timely and quality results with focus and drive.
• Working Together – Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
• Managing a Quality Service – Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.

• A very high standard of written and verbal English. Excellent communication skills, someone who treats everyone with fairness and respect.
• Competent IT skills; good working knowledge of Microsoft Outlook, Excel and PowerPoint, as well as Microsoft Word.
• Strong organisational skills.
• Ability to hold sensitive and confidential information.
• Approachable, open, flexible and enthusiastic.
• Good listening skills, with a practical, supportive and confident approach, open to promoting mental wellbeing.
• Able to identify key issues and sign post or escalate upwards when required.