The British Embassy in Cairo is looking to recruit a Vice Consul under the Consular Section, job grade Executive Officer (EO).

The Consular Team supports British people living, travelling, and working in our region: by providing high-quality, accessible consular services, focused on those most in need; responding rapidly to all crises, leading cross-government action; reducing preventable incidents affecting British people through collaboration with partners and governments.

The successful candidate will deliver high quality and efficient consular services to British nationals In Egypt in a complex operating environment, delivering the full range of consular assistance and notarial services on a day-to-day basis.

Roles and responsibilities:

Assistance and Services (60%)

Provide high quality, appropriate consular assistance on the full range of consular work, including detentions, hospitalisations welfare, parental child abduction, death, rape & sexual assaults, and Emergency Travel Documents, in line with FCDO policy and guidance also continuously reviewing of internal processes on how we to deliver consular assistance more efficiently and effectively. Providing regular reporting on consular activity as well as assisting in preparing focused and concise consular briefing for Senior Leadership.

Team Management (20%)

Management of Pro Consul team including setting strategically aligned objectives, allocation and monitoring of caseloads providing the first line of support and guidance to the team on complex casework, offering good learning and development opportunities and providing regular and honest developmental feedback. Ensure that the team is kept fully informed on business priorities and new developments and contribute to wider consular policy development both in Egypt and in the wider network.  

Prevention (10%)

Coordinate and deliver prevention activity as well as working with HM Consul to analyse data and cases to identify issues and trends. Build and maintain a strong network of key contacts and stakeholders including wider Mission, Egyptian officials, friendly missions, and NGOs.

Crisis Management (5%)

Regularly update and test the consular part of Post’s Crisis Management Plan and ensure that the Crisis Consular team is fully staffed and trained. Support HM Consul and contribute effectively to post’s Crisis Committee and also support the RCA in crisis training and exercising.

Budget Management and Corporate/Embassy wide work (5%)

Manage consular budget so that it is on track to deliver 100% spend. Provide accurate monthly forecasts for the Consular Regional Operations Manager and maintain an up-to-date record of actual and planned expenditure. Contribute to work on wider Post initiatives, including participation on Post committees.

The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required. The job description may be reviewed to meet changes in business needs.

Key behaviours:

• Communicating and Influencing – Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
• Delivering at Pace – Take responsibility for delivering timely and quality results with focus and drive.
• Managing a Quality Service – Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
• Making Effective Decisions – Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.

• Consular work can sometimes be stressful and of a sensitive nature. The jobholder will therefore be expected to maintain absolute consular confidentiality and impartiality at all times.
• Excellent customer care skills and the ability to respond to a range of customers’ needs.
• Excellent interpersonal and active listening skills, with the ability to cultivate and maintain a range of contacts at all levels.
• A team player who is also capable of working on their own initiative and who is adaptable to changing priorities. Must be able to work and at without close supervision and react calmly to situations which may arise.
• Experience of leading and motivating a team. Demonstrates excellent staff management skills and effective communication skills.
• Excellent communication skills in English and Arabic, both written and spoken. Able to express ideas and messages clearly and concisely, both orally and in written communication.
• IT literate and well versed in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams) and with accurate typing skills.