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Islamabad
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View Vacancy – Entry Clearance Assistant, Grade-AO, Islamabad
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Other British Government Departments (Partners across Government, including UK Visas)
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UKVI (UK Visas and Immigration)
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Note: All applicants are required to mandatorily fill the complete online application form including the employment, educational details, behavioural and technical/ professional skills questions. We will be thoroughly reviewing the application forms only with all the required details and the shortlisting is not basis CV/ cover letter. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.
Main purpose of job:
UKVI Islamabad works closely with HOIO Islamabad, Global Decision Making Hubs and Central Service Teams in the UK to deliver a world-class visa service that supports UK economic growth & prosperity and keeps the UK border safe & secure.
We are seeking a flexible colleague who will work well in a busy IT-based office environment, who can deliver their work on time and to a high standard. You will need to be adaptable and show a willingness to undertake a variety of tasks.
You will need an eye for detail, a positive attitude, good communication skills and the ability to work as part of a busy and focused team. We also want you to enjoy working with us – so please bring your sense of fun too – and enjoy getting to know your new role and your new colleagues.
The successful candidate will be a self-starter who can successfully work in a small but busy team. They will have an inquisitive mind, strong administration ability and be a team player with excellent interpersonal and time-management skills.
We reserve the right to review, revise or amend the roles and responsibilities from time to time reflecting the changing needs of business
Roles and responsibilities / what will the jobholder be expected to achieve:
Enrichment activity: To deliver Pakistan enrichment activity by undertaking information enquiries with internal and external partners, undertaking document checks and conducting visa customer interviews – all within agreed priorities, deadlines and customer service-standards. Working closely with enrichment teams in decision making centres and helping support new tasking processes across VSI and Immigration Enforcement as applicable.
Generating new enrichment capabilities: exploring new approaches to new or existing checks, including smarter, more reliable and where possible digital options. Establishing new contacts to broaden existing capabilities. You will work closely with the Visa Outreach Officer to enhance UKVI’s Enrichment contacts in Pakistan. Identifying verification gaps and seeking relevant points of contact.
Generating statistics / Admin support: To generate monthly visa statistics and all other relevant administration to support the UKVI team.
Translating: Translating documents into English
Due to the sensitive nature of this role, work will be routinely sampled for quality assurance by your Line Manager and audit checks carried out by the Integrity Team. The Successful Candidate must familiarise themselves with local guidance and integrity policies prior to carrying out the main responsibilities set above.
*Any discrepancies found during audit may be subject to investigation and result in disciplinary action*
Learning and development opportunities (and any specific training courses to be completed):
- Staff have access to a wide variety of online resources through the Diplomatic Academy and Civil Service Learning. Staff are strongly encouraged to take advantage of all the available opportunities.
- All new staff undertake a workplace induction and there are a number of mandatory e-learning courses covering areas such as diversity, health and safety, and information management.
- The job-holder will be required to take some specific training courses related to their role
Working patterns:
The High Commission is committed to supporting flexible working wherever possible. For security reasons, routine working outside of the office is not possible.
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Essential on arrival:
- Education: must be an university graduate
- Experience: relevant experience currently or previously working in same or similar roles for 2+ years
- An excellent command of English (written & spoken). This will be tested at interview.
- Good communication and people-friendly interpersonal skills, and the ability to develop productive relationships with other teams around the network
- Strong computer skills (MS Office, accessing databases & web based applications)
- The ability to work as part of a small team in Islamabad and work under pressure to meet challenging targets
- A positive attitude, can do attitude, with attention to detail
Language requirements:
- Language: English
- Level of language required: Fluent in written & spoken
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Desirable:
- A background in immigration administration or other administration role in an overseas Embassy
- A background of checking or testing information submitted to a private or government sector organisation
- Familiarity with the Pakistan social system and official documents held by Pakistan citizens
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Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Working Together
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16 July 2024
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Administrative Officer (AO)
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Full-time, Fixed Term
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41
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12 months
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South Asia & Afghanistan
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Pakistan
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Islamabad
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British High Commission
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2
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PKR
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PKR 131,598 per month
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19 August 2024
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For BHC candidates, the Country Based Staff BHC Terms & Conditions will apply. For other than BHC candidates the basic salary will be PKR 131,598 per month. This salary is non-negotiable.
Please note that the current salaries are being dollarized and processed in USD (using a fixed corporate exchange rate from November 2022) to provide cushion against the current external market conditions. This is a temporary measure and is subject to review at regular intervals. The payroll will revert to local currency processing once the external market conditions are normalised.
FCDO operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require. The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance.
Around half of our work forces are women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment.
This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCDO has anywhere across the globe. We are aiming to make it the best.
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Note: All applicants are required to mandatorily fill the complete online application form including the employment and educational details, motivational segment and the behaviour-based questions. We will be thoroughly reviewing the application forms only for all the required details. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.
To Apply:
Please note applications without (a) and (b) will not be considered. Point (c) to be adhere strictly.
a) Complete the Online Application Form.
b) Complete the Experience, Behaviours, Technical/Professional skills-based segment in the Online Application Form.
c) Applicants need to answer the questions based on their professional experience. Kindly refrain from use of AI based tools to avoid application from getting rejected/disqualified.
To ensure a successful application it is important that you explain how you demonstrate these behaviours and technical/ professional skills, basis your experience. You are strongly advised to read the Success Profiles Civil Service Behaviours Framework which provides a detailed guidance on how these behaviours are defined for each position.
Applicants are encouraged to use the STAR (Situation, Task, Action, Result) technique to prepare specific examples of when and how you have demonstrated these behaviours in your application, by evidencing a structured response, including your skills and experiences. You briefly describe the situation in which you demonstrated the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.
Internal candidates applying for this position need to inform their current line managers, else the applications will not be considered.
We will accept only online applications by 16th July 2024 (latest by 23:55 hours PST).
Please note that all the applicants will be required to strictly adhere to the security guidelines for British High Commission
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
Only shortlisted candidates will be contacted, and no telephone enquires will be dealt with. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
The appointment will be subject to Police Verification and other checks including references, medical, educational, and professional.
We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.
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Pakistan
To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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