The Data Processing Unit is responsible for a variety of support functions, which assist the wider visa section in the efficient processing of visa applications. This includes data entry, general administrative support, and assisting with the allocation of work. Streaming is the routing of work based on the wider operation and is critical to the efficiency of the operation. It is imperative the post holder sends the information to the correct place. A standard Operating Mandate is in place which the post holder will be required to follow when undertaking the activities described below.

Typical tasks include:

• Accurately entering data, including the amendment of biographical data as necessary.
• Linking and streaming applications according to risk data.  The post holder will base decisions on a range of factors including workflow, location, age etc.
• The post holder will make decisions on what information they input into the system.  They are also responsible for error identification and correction.
• Contacting applicants when additional evidence is needed in order to complete processing
• Assisting the management team and the wider Decision-Making Centre as required
• Monitoring and reporting the operational position
• Complete administrative duties within the Special Handling Unit including facilitation of special applications and addressing queries/complaints.

• Educated to Matric level or equivalent
• Will take responsibility for the quality of their own work and work well in a team
• Strong customer focus with good attention to detail
• Evidence of working effectively against demanding targets
• Evidence of using your initiative for problem solving
• Previous experience of using Microsoft applications (Windows operating system, Office applications)