View Vacancy – Export Support Service – Hub & Operations Manager – (04/24 JHB)

tendersglobal.net

View Vacancy – Export Support Service – Hub & Operations Manager – (04/24 JHB)

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Job Category
1

Department for Business and Trade roles (DBT)

Job Subcategory
1

Department for Business and Trade (DBT)

Job Description (Roles and Responsibilities)
1

Main purpose of job:

Based in the British High Commission in Johannesburg, this role is an exciting opportunity to work with business and government in an international setting covering the entire Africa region at the UK Department for Business and Trade (DBT). DBT is the UK Government’s department for economic growth. DBT supports businesses to invest, grow and export, and the work we do has a real impact on jobs and growth across the UK.

This role is part of DBT’s Export Support Service – International Markets (ESS-IM), a free government service which supports UK Small-Medium sized Enterprises (SMEs) to export across the world, with market-specific insight and guidance, provided by DBT teams based around the world. As part of DBT’s global ecosystem of export support for UK businesses, the ESS-IM MEaP Hub is the first port of call for SME’s looking to explore MEaP’s extensive trading opportunities. ESS-IM is part of the UK Government’s commitment to support UK businesses ‘sell to the world’ and grow the UK economy through exports by reaching the ‘Race to a Trillion’ challenge, laid out in the 2021 Export Strategy: Made in the UK, Sold to the World.

It is an exciting time to join the ESS-IM team in MEaP – with the service having launched only a year ago (April 2022), this role offers the opportunity to drive the operations and support the development of ESS-IM in the Africa network. The postholder will be expected to deliver an excellent service for UK businesses, manage the hub team and ensure the ESS-IM network in Africa has the tools required to work effectively.

In addition to your responsibilities, you will be part of a high-performing, ambitious global ESS-IM team. This role is ideal for existing or aspiring trade professionals looking to make a difference and develop their careers at DBT.

Responsibilities include:

Delivery:

Working with the Head of the Africa International Markets Team, you will support the running of the Africa Enquiry Hub which essentially manages directs and triages all SME enquiries for Africa to the International Market advisors throughout Africa.
You will provide overall governance and oversight for the operational effectiveness of the ESS-IM Africa Hub, driving continual improvement of the service. Improvements and oversight will come from ensuring the people, process and tools available to the ESS-IM Africa team are effective, for example managing the Operations Officer, to planning on staffing and recruitment linked to changes in enquiry volumes.

Strategy:

You will provide operational assessments (essentially what are the key growth countries and sectors within Africa) into the team’s strategy, working with colleagues in ESS-IM UK team to ensure ESS-IM Africa’s support for UK SMEs contributes to growing UK exports to the region.
Leading the Africa operations hub team to ensure the hub provides actionable intelligence in support of decision making in the HMTC Africa team and for the ESS-IM service.

Leadership:

You will manage one member of the hub team, while leading the approach to triage, data management, performance and reporting.
You will promote the profile of the ESS-IM team within the Africa network by communicating the hub team’s work and demonstrate potential opportunities for collaboration on shared objectives.

Communications & Insight:

Promoting ESS-IM internally, such as through secretariat of the ESS-IM Africa and UK working group, and identifying opportunities to boost client referrals to ESS-IM Africa, using communicating the hub’s operational data to meet its engagement objectives.
Act as an advocate for the ESS-IM Africa team externally and internally where needed

Resources managed (staff and expenditure):

1x A2

Essential qualifications, skills and experience
1

Experience of working in a commercial, business-focused team to deliver value for money outcomes
Line management experience or task management experience
At least three years’ experience working in trade and investment
Experience managing a team working remotely
Fluent in written and verbal English

Desirable qualifications, skills and experience
1

Experience of operational delivery in triaging and allocating staff to work schedules
Experience and/or understanding of DBT Africa’s priorities and activities
Experience of working with UK SMEs to enter African markets
Experience working in an international organisation

Required behaviours
1

Managing a Quality Service, Delivering at Pace, Working Together

Application deadline
1

1 March 2024

Grade
1

Higher Executive Officer (HEO)

Type of Position
1

Permanent

Working hours per week
1

36.5 hours

Region
1

Africa

Country/Territory
1

South Africa

Location (City)
1

Johannesburg

Type of Post
1

British High Commission

Number of vacancies
1

Salary
1

R 701,134.36 (per annum)

Start Date
1

1 March 2024

Other benefits and conditions of employment
1

Learning and development opportunities (and any specific training courses to be completed):

There will be funding available for L&D, provided by a combination of external training, on the job experiences and opportunities through the International Trade Profession as well as membership of the Institute of Exports & International Trade. The successful candidate will be asked to complete an induction course and further training and on the job experiences will be offered, tailored to individual needs. The candidate will sometimes need to travel in the Africa region with opportunities to travel to the UK for service related events and training courses.

The British High Commission pays in full for the Key Care Plus option on Discovery Health for staff including spouses/partners and dependants.

Once you have successfully completed your probation the British High Commission will contribute 9% of your monthly salary to a Provident Fund.
Annual leave entitlement of 25 days
Working hours per week of 36.5

Additional information
1

Please complete the application form in full as the information provided is used during screening.
Please check your application carefully before you submit, as no changes can be made once submitted.
The British High Commission will never request any payment or fees to apply for a position.
Employees recruited locally by the British High Commission in Pretoria are subject to Terms and Conditions of Service according to local employment law in South Africa.
All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.
The responsibility lies on the successful candidate to:
Obtain the relevant permit
Pay fees for the permit
Make arrangements to relocate
Meet the costs to relocate
The British High Commission do not sponsor visas/work permits except where it may be local practice to do so.
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
Information about the Civil Service Success Profiles can be found on this link: https://www.gov.uk/government/publications/success-profiles. Please note: AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
Reference checking and security clearances will be conducted on successful candidates.
Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6/12 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate”.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

Johannesburg

To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/

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View Vacancy – Export Support Service – Hub & Operations Manager – (04/24 JHB)

View Vacancy – Export Support Service – Hub & Operations Manager – (04/24 JHB)

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