The British Embassy in Tbilisi is part of a worldwide network, representing British political, economic and consular interests overseas and we are now looking for a dynamic Facilities and Operations Manager to join our Corporate Services team. The Corporate Services team is responsible for the efficient and cost-effective running of the British Embassy, in line with the policies and best practices of the UK’s Foreign, Commonwealth & Development Office (FCDO), and with local legal requirements.  

Main purpose of job:

Our Facilities and Operations Manager will be responsible for the day-to-day management of the Embassy’s facilities and operations portfolio, with particular focus on Health and Safety (H&S).

This includes:

• Responsibility for the Embassy’s compliance with Health & Safety policy set by the UK Foreign, Commonwealth & Development Office (FCDO) for its diplomatic missions overseas;

• Ensure that the Embassy’s estate is maintained in line with Health & Safety requirements, and that works are carried out according to an acceptable standard;

• Promote a Health & Safety culture within the Embassy and being responsible for Health & Safety risk assessment and management;

• Leading on the Embassy’s policy for official transport; 

• Liase with UK and local contractors involved in estate projects; 

• Ensure that all the elements of the Embassy’s operations for which they have responsibility, are managed sustainably and that every effort is made to reduce the Embassy’s carbon footprint.

Our Facilities and Operations Manager will have line management responsibility for the 3 Embassy drivers and possibly other team members in the Corporate Services team.

The jobholder will be expected to understand issues quickly and deliver high-quality outcomes efficiently and effectively. The jobholder will be a natural team leader, well organised, and driven by a continuous desire to improve. The Facilities and Operations Manager will be able to accept the responsibility of the role and delegate effectively. A clear communicator who will strive to deliver the best possible service to customers both inside and outside the Embassy. Comfortable operating at all levels, and confident in representing the Embassy in contract and supplier negotiations.

As well as being a team player, the Facilities and Operations Manager will demonstrate high levels of personal autonomy, liaising closely with the line manager, who is the Embassy’s Head of Corporate Services, and the different teams based at the British Embassy. 

• Full professional proficiency in English (C1 level according to CEFR*).
• 4-5 years of professional working experience within an international, governmental, or large multi-cultural organisation.
• Proven ability to lead, manage and motivate staff to achieve goals of the organisation.
• Experience in managing building operations.
• Previous line management experience.
• Knowledge of safety and workplace standards and experience of managing and delivery policy and activity i.e. risk assessment writing and review.
• Proven background of successfully generating, monitoring and achieving health & safety objectives.
• Strong communication and customer service skills, ability to influence and build exceptional working relationships across all levels, confident in challenging unacceptable Health & Safety behaviours.
• Resilient; able to deal with pressure and work flexibility to deal with competing demands.
• Self-motivated, practical and flexible with a positive outlook and can-do attitude.
• Project management experience.
• Proficient knowledge of MS Office 365 packages (especially Outlook, Excel, Word and MSTeams)