The British Embassy in Hungary is part of a world-wide network, representing British political, economic and consular interests overseas. It is now seeking a Global Facilities Management Performance Manager who will be responsible for the maintenance and development of Performance Business Intelligence (BI) enabling the effective management of the Facilities Management (FM) contracts and proactively analysing trends to maintain a high level of service delivery. 

The Global FM Performance Manager will also lead on the Performance Meetings with Posts, Regional Contract Managers and the supplier (JLL) on a regular basis.  This role will include monitoring Overseas Estates Department (OED) performance data and processes, assess trends and reporting on FM Supplier performance in conjunction with the respective OED Operational colleagues. 

As the Global FM Performance Manager you will support the Head of Commercial and Finance and Regional Contract Managers (RCMs) in delivering high quality stakeholder communications based on the Key Performance Indicators (KPIs) of the contract, as well as monitoring the quality-of-service delivery by OED colleagues and Service Providers.  

You will provide advice and guidance to ensure consistency of delivery across the contracts.  You will be responsible for the ongoing development of KPIs for all contracts, ensuring contractual requirements are met and that the Balance Score Card Process across Europe and Asia Pacific are as aligned as possible. Key stakeholders are OED colleagues, the Facilities Management (FM) Director as well other key senior stakeholders within FCDO and across other UK government departments.  

The Global FM Performance Manager role is central to much of what happens within OED and as such you will be involved in a wide range of activities on a daily basis and will be joining a friendly & experienced FM team with access to internal and external training opportunities to hone your skills. You will also at times represent and provide support to the Head of Finance and Commercial – Overseas Estates who is the Line Manager for this role.

The British Embassy Budapest is committed to being an inclusive employer. We actively champion diversity and UK values, internally and externally. We value team working, flexibility, responsibility and creativity, as well as everyone’s contribution to making the Embassy a great place to work, where our people get good training and fulfil their potential.  We have a strong Learning and Development culture, organise regular in-house training opportunities, and encourage staff to take on opportunities for development.

We are looking for someone with:

• Excellent English language skills (at a minimum C1 level according to CEFR*).

• 5-7 years experience in Commercial and Contract Management.

• A proactive approach and a focus on continuous improvement of service provisions, with some experience in contract management.

• An ability to work with others to simplify processes and improve efficiency.

• Experience in contract changes and running governance meetings.

• A strong understanding of the relationship between data and performance.

• Ability to understand and articulate needs and aspirations of users. Able and willing to challenge contentions, investigate and report on issues and to introduce new problem-solving methods and innovations.

• Ability to maintain high performance standards (in terms of accuracy and timeliness of work and the work of others) and lead through personal example.

• The resilience and organisational skills to deal with multiple tasks in a high-pressure customer focused environment.

• Ability to inspire confidence through personal credibility and with excellent motivational and influencing skills.

• Communication skills that enable delivery of a communications plan including provision of regular communication updates to our stakeholder community. 

• A confident manner to deliver clear concise messages to multiple audiences (including senior management).