Main purpose of job:

Lead the work of the Protocol team to deliver routine protocol duties such as clearance of official consignments; assisting staff with visa, driving license, diplomatic ID cards, vehicle registration, etc.  Direct the team on a daily basis, monitor progress of requests/works, provide updates, identify and implement improvements to customer experience and support/develop the team.

Roles and responsibilities:

• Monitoring the work of the Protocol team, following up on progress and providing updates to customers and senior leaders.
• Directing the team on a daily basis, ensuring tasks are prioritised and completed.
• Assisting / supporting and developing the protocol team.
• Being a focal person and representing the team.
• Leading on protocol duties for VIP visits – working closely with organisers, providing updates, delegating etc.
• Leading on the work with HM Consul on British National protocol matters.
• Leading on medical evacuations.
• Managing the Protocol team budget and handling the imprest.
• Arranging import and export clearances – personal effects of embassy diplomatic staff, vehicles, pets, medical items and other goods.
• Working on new registration and transfer of vehicles.
• Obtaining diplomatic cards, driving licences, duty free papers, visas, etc.
• Liaison with Ethiopian government offices over payment of bills, custom clearance and other matters where the Embassy need assistance.
• Clearance of Embassy goods from Customs and working closely with local and UK agents.
• Maintaining good relations with a range of Ethiopian government officials.

Resources managed: (staff and expenditure) 

3 x AO’s

• College Diploma/degree in business related field
• 5 or more years’ experience on facilitation, clearance and protocol work, or similar facilitation roles
• Good knowledge of Ethiopian Government offices, their procedures/policies
• Basic computer skills – Word, Excel
• 3rd grade or equivalent valid driving license
• Able to work on unconditional hours, late nights, early mornings, weekends, public holidays
• Fluent in Amharic and English