View Vacancy – HK – IT Support Officer (Administrative Support), AO

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View Vacancy – HK – IT Support Officer (Administrative Support), AO


The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Foreign, Commonwealth and Development Office (Operations and Corporate Services)

Information Technology Services

Main Purpose of Job:

The British Consulate-General (BCG) in Hong Kong invites applications for a full-time (41 hours a week) IT Support Officer.

This is an excellent opportunity to make a tangible operational contribution whilst deepening IT and administrative experience in a prestigious diplomatic mission.

This front line, customer-facing, service delivery role involves providing IT support to staff at the Consulate-General. The incumbent also has the opportunity to provide administrative support across all portfolios in the Corporate Services Teams (CST).

The CST are a small but dedicated team of 8 officers who provide corporate services (finance, procurement, human resources, protocol, IT) to circa. 100 staff in the mission. The core values of the CST are fairness, transparency, consistency and value for money. The job holder will be expected to provide a high quality and timely service in line with these values.  

The ideal candidate will have strong interpersonal skills and some administrative and/or IT experience or a strong interest in IT combined with the willingness and enthusiasm to learn new skills.

Applicants must be a Five Eyes passport holder (holder of a British, American, Canadian, New Zealand or Australian passport) and have residence status in Hong Kong enabling them to live and work legally.

The British Consulate-General Hong Kong does not sponsor visa applications or renewals.

What the Jobholder will be Expected to Achieve:  

Working as part of a team, this role requires the job holder to:

  • Troubleshoot and resolve user, hardware and network problems
  • Escalate problems to a centralised IT Helpdesk in the UK as appropriate
  • Keep IT asset inventory up to date
  • Manage assets, invoices and other general admin tasks relating to IT
  • Provide resilience to the wider Corporate Services Team and take on new/additional work streams as required
  • Represent Corporate Services Team and contribute to wider activities within the BCG through active involvement in staff committees and corporate events

NB: The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required.

This role does not require an IT background as full training will be provided on arrival. IT expertise would be an advantage, but equally a readiness to learn new skills would be highly valued. 

Resources Managed (staff and expenditure): None

  • Five eyes passport holder (holder of a British, American, Canadian, New Zealand or Australian passport)
  • Have the right to live and work in Hong Kong without a sponsorship
  • Strong knowledge of IT applications and Microsoft Office suite
  • A willingness to learn and develop IT skills further
  • Excellent customer service skills
  • Experience in administrative work

Language Requirements:

  • English
  • Other desirable languages: Fluent in spoken and written English

  • Experience in providing IT support in a work environment
  • IT qualifications (hardware, software and services)
  • Basic Cantonese speaking skills

Managing a Quality Service, Delivering at Pace, Communicating and Influencing, Working Together

29 January 2024

Administrative Officer (AO)

Fixed Term, Full-time

41

12 months

Asia Pacific

Hong Kong SAR

Hong Kong SAR

British Consulate General

1

HKD

HKD 19,665 per month

25 March 2024

This position is ONLY open to Five eyes passport holder (holder of a British, American, Canadian, New Zealand or Australian passport) and have the right to live and work in Hong Kong without a sponsorship.

Our Offer:

The British Consulate-General Hong Kong offers a generous leave package of 25 days annual leave (rising to 30 days after 5 years of service) on top of 14 days of public holidays, plus additional time off for volunteering in the community and learning and development.

Other key staff benefits, include but not limited to, a medical scheme for staff plus qualifying dependents; Mandatory Provident Fund (we make an enhanced employer contribution, with % increasing in relation to length of service); 13th Month Salary (one extra month’s salary paid in December); and performance related pay (annual bonus, performance dependent).

We are a strong supporter of continuous personal and professional development. The successful candidate will be fully supported and inducted into the role. We offer a variety of L&D opportunities to help staff improve their skills and capabilities and provide time and support to enable them to take advantage of such activities. Staff can also access a dedicated L&D budget which empowers individuals to bid for funding to address specific training needs.

We also support business-efficient flexible working. Business needs determine whether a role can be done flexibly. Security considerations however mean we are unable to support the provision of IT for hybrid working. Flexible working arrangements can include part-time, flexitime, job sharing and working compressed hours.

Employment offers are subject to successful clearance of pre-employment checks. No accommodation or relocation expenses are payable in connection with this position. Candidates must have or be able to obtain work authorisation for Hong Kong in order to apply.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

The starting salary mentioned in the job advert is unnegotiable, and there is no additional commission or allowance for this position.

Learning and Development Opportunities (and any specific training courses to be completed):

Depending on the job-holder’s experience and interests, a wide range of learning and development opportunities will be available. The successful candidate will be fully supported and inducted into the role.

  • Courses and materials offered by the International Academy
  • Attending external events and conferences hosted by academic institutions, business chambers, etc.
  • Benefit from Posts internal learning and development strategy which allows individuals to bid for specific training needs
  • Opportunities for job shadowing across the China and HK network when travel is allowed

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Note: All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
 
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

Hong Kong SAR

To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/

To help us track our recruitment effort, please specify on the application form/indicate in your cover letter where (tendersglobal.net) you saw this job posting.

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