View Vacancy – IT Support Officer (05/24 ADD)

tendersglobal.net

View Vacancy – IT Support Officer (05/24 ADD)

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Job Category
1

Foreign, Commonwealth and Development Office (Operations and Corporate Services)

Job Subcategory
1

Technology, Information and Digital Transformation

Job Description (Roles and Responsibilities)
1

Main purpose of job:

The IT Support Officer (ITSO) is responsible for providing IT support services within the British Embassy Addis Ababa. The post holder will assist on IT related problems, and offer technical advice and guidance to the Embassy staff.

The jobholder reports to the IT Manager and will work closely with other members of the Corporate Services Team.

Roles and responsibilities:

Systems Support

Carry out day-to-day IT support services within the British Embassy.
Provide quality services in line with the business plan for the year
Manage standalone Computers
Manage user accounts (Create, Enable, Disable, transfer and remove User account)
Build and rebuild failed workstations
Assist on the implementation of IT Business Continuity Plan (BCP)
Liaise with UK service desks by escalating faults which cannot be resolved locally to include logging, reporting and following up
Co-ordinate telecommunication needs, landline, mobiles, internet
Instruct IT users to raise their own faults through ServiceNow Portal – in the event/incident that is unique to them and not a wider issue
Maintain a database of uninterrupted power supply (UPS) battery details including date of installation, next due date for exchange – applies to PC UPS’s and UPS’s attached to servers

IT Inventory

Responsible for IT inventory – keep an up-to-date inventory of all IT equipment
Assist on the management of the IP Phones, Mobiles phones, Mobile lines both data and voice usage
Responsible for proper distribution of mobile phones and their records

Locally Managed IT requiring support at a local level

The IT Support Officer (ITSO) will provide support for all IT equipment purchased using local Embassy funds outside of the formal centrally supplied IT catalogue items. This support should include:

Install and maintain hardware/peripherals and support cabling, switches, as required by the Embassy
Desk-side application support
Desk-side user support / training / hand-holding
SmartPhone configuration / assignments
Internet connections and configurations
Hardware moves and changes
Manage Anti-virus
Locally managed IT systems and laptops/Desktops/printer/scanners
Local Network, mobile phones, fax machines and video conferencing tools
Crisis Equipment Management

Essential qualifications, skills and experience
1

Degree/Diploma in Computer Science/Information Systems Management or related fields
3 or more years of relevant professional experience in IT support services
Experience in user desktop support, in particular Office 365 and cloud
Experience in Microsoft Exchange/Outlook, Ms Teams
Experience in structured cabling in particular CAT6, etc.
Good working knowledge of networking and PC infrastructure

Language requirements:

Language: English and Amharic

Level of language required: Fluent

Desirable qualifications, skills and experience
1

Experience in IT inventory management
Valid driving licence

Required behaviours
1

Managing a Quality Service, Delivering at Pace, Working Together, Developing Self and Others

Application deadline
1

21 February 2024

Grade
1

Administrative Officer (AO)

Type of Position
1

Permanent

Region
1

Africa

Country/Territory
1

Ethiopia

Location (City)
1

Addis Ababa

Type of Post
1

British Embassy

Salary
1

USD 505.42 – USD 655.25

Start Date
1

18 March 2024

Other benefits and conditions of employment
1

Learning and development opportunities:

Mandatory e-learning courses
On the job development opportunities
Mandatory IT Support trainings

Additional information
1

Must be able to legally work in Ethiopia
Please complete the application form in full as the information provided is used during screening
Please check your application carefully before you submit, as no changes can be made once submitted
The British Embassy will never request any payment or fees to apply for a position
Employees recruited locally by the British Embassy in Addis Ababa are subject to Terms and Conditions of Service according to local employment law in Ethiopia
All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit
The responsibility lies on the successful candidate to;
Obtain the relevant permit
Pay the fees for the permit
Make arrangements to relocate
Meet the costs to relocation
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount
Information about the Civil Service Success Profiles can be found on this link:
https://www.gov.uk/government/publications/success-profiles
Reference checking and security clearances will be conducted on successful candidates
Appointable candidates who were unsuccessful may be placed on a reserve list. If during the reserve period of 6/12 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

British Embassy

To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/

To help us track our recruitment effort, please specify on the application form/indicate in your cover letter where (tendersglobal.net) you saw this job posting.

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