British Embassy
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View Vacancy – IT Support Officer (ITSO) AO (27/24 ADD)
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Foreign, Commonwealth and Development Office (Operations and Corporate Services)
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Technology, Information and Digital Transformation
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Main purpose of job:
- The IT Support Officer (ITSO) is responsible for providing IT support services within the British Embassy Addis Ababa.
- The post holder will assist on IT related problems and offer technical advice and guidance to the Embassy staff.
- The jobholder reports to the IT Manager and will work closely with other members of the Corporate Services Team.
Roles and responsibilities:
Systems Support
- Carry out day-to-day IT support services within the British Embassy.
- Provide quality services in line with the business plan for the year.
- Manage standalone Computers.
- Manage user accounts (Create, Enable, Disable, transfer and remove User account);
- Build and rebuild failed workstations.
- Assist on the implementation of IT Business Continuity Plan (BCP)
- Liaise with UK service desks by escalating faults which cannot be resolved locally to include logging, reporting and following up
- Co-ordinate telecommunication needs, landline, mobiles, internet.
- Instruct IT users to raise their own faults through ServiceNow Portal – in the event/incident that is unique to them and not a wider issue.
- Maintain a database of uninterrupted power supply (UPS) battery details including date of installation, next due date for exchange – applies to PC UPS’s and UPSs attached to servers.
IT Inventory - Responsible for IT inventory – keep an up-to-date inventory of all IT equipment.
- Assist on the management of the IP Phones, Mobiles phones, Mobile lines both data and voice usage
- Responsible for proper distribution of mobile phones and their records
- Locally Managed IT requiring support at a local level
- The IT Support Officer (ITSO) will provide support for all IT equipment purchased using local Embassy funds outside of the formal centrally supplied IT catalogue items. This support should include:
- Install and maintain hardware/peripherals and support cabling, switches, as required by the Embassy
- Desk-side application support
- Desk-side user support / training / handholding
- Smartphone configuration / assignments
- Internet connections and configurations
- Hardware moves and changes
- Manage Anti-virus
- Locally managed IT systems and laptops/Desktops/printer/scanners
- Local Network, mobile phones, fax machines and video conferencing tools
- Crisis Equipment Management
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- Degree/Diploma in Computer Science/Information Systems Management or related fields.
- 3 or more years of relevant professional experience in IT support services.
- Experience in user desktop support, in particular Office 365 and cloud.
- Experience in Microsoft Exchange/Outlook, Ms Teams.
- Experience in structured cabling in particular CAT6, etc.
- Good working knowledge of networking and PC infrastructure.
Language requirements:
- Language: English and Amharic
- Level of language required: Fluent
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- Experience in IT inventory management
- Valid driving license
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Delivering at Pace, Developing Self and Others, Managing a Quality Service, Working Together
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14 January 2025
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Administrative Officer (AO)
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Permanent
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36
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Africa
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Ethiopia
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Addis Ababa
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British Embassy
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1
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USD
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505.42
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monthly
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3 February 2025
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Learning and development opportunities (and any specific training courses to be completed):
- Mandatory e-learning courses
- On the job development opportunities
- Mandatory IT Support trainings
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- The British Embassy will never request any payment or fees to apply for a position
- Employees recruited locally by the British Embassy in Addis Ababa are subject to Terms and Conditions of Service according to local employment law in Ethiopia.
- All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit
- The responsibility lies on the successful candidate to:
1.Obtain the relevant permit
2.Pay the fees for the permit
3.Make arrangements to relocate
4.Meet the costs to relocation - Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
- Information about the Civil Service Success Profiles can be found on this link: https://www.gov.uk/government/publications/success-profiles
- Please note: Job grade AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
- Reference checking and security clearances will be conducted on successful candidates
- Please log into your profile on the application system on a regular basis to review the status of your application
- Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months, the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate
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Addis Ababa
To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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