British Embassy
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View Vacancy – JKT – IT Support Officer, EO
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Technology, Information and Digital Transformation
Main Purpose of Job:
60% time of the jobholder will be in charge of the Indonesia Network’s IT systems, telephone, and other communications systems. The successful candidate will have an important role helping design and implement IT policies, ensuring compliance by users with relevant rules and best practice, ensuring business resilience and continuity, regular maintenance and repairs and developing IT skills of staff and how they can best use the technology to improve business outcomes.
40% of the role will be for Management (Procurement & Contract, Asset/Estate Management, Logistics and Payments Schedule) related activities.
The Indonesia Network (which includes the British Embassy Jakarta and the UK Mission to ASEAN) also provides a shared services platform for a number of different government departments and is governed by a Memorandum of Understanding (MOU). The successful candidate will need to oversee the delivery of the MOU, in the IT systems, telephone and communication systems across different government department.
The successful candidate will need to have good analytical, interpersonal skills, possesses customer services mind-set and be open to helping, supporting colleagues and answering questions they may have. Salary cited is indicative, depending on candidate’s qualification and experience.
What the Jobholder will be Expected to Achieve:
60% will be focusing on:
- Design and implement all IT, telephony and video conference policies for the Indonesia Network leading on communication and operational implementation with colleagues in the region and London.
- Lead Indonesia contact for users of the UK Government’s main computer system in Indonesia, working with users and the central helpdesk to prioritise and respond to requests for help and resolve any issues with the full range official computer, telephone or video conference systems.
- Providing policy advice and leading on implementing them to ensure resilience and business continuity, including the coordination, coaching and tasking of two Deputy IT Support Officers.
- Ensuring compliance of users with relevant operational and security rules and procedures.
- Working as part of the Security Team within the Embassy to ensure IT assets are secure.
- Lead of IT change management programme devising and implementing the change in IT and processes we will use to develop smarter working.
- Training and mentoring staff on how to best utilise computer, telephony and VTC systems.
- Maintaining inventories and ensuring Security Operating Procedures are understood and enacted.
- Making effective use of IT budgets including prioritisation and procurement.
- Other associated activities as required.
40% of the role will be to:
- IT team management.
- Ensure that Regional Asia Pacific Hub team receive the correct documentation for Procurement related matters, including details of payments made for invoices, Supplier forms, payment requests, and assist with any queries.
- Ensure Contract Management at the Embassy is managed appropriately.
- Working closely with Facility Management Unit to ensure the delivery quality and measure impact on overall budget.
- Supporting Business/Finance Manager with Payment Schedule.
Resources Managed (Staff and Expenditure):
- 2 Deputy ITSO
- Strong IT skills (networking, hardware and services) and experience in IT support, with particular emphasis on computers but telephony and VTC technology
- Related working experience for a minimum of 5 years
- Ability to work with minimum supervision and experience of managing individuals
- Must be able to travel for short period to different locations
Language Requirements: Fluent English
- Excellent problem solving and customer service skills
- Flexibility, personal resilience and capable of solving problems
- Strong communication and interpersonal skills
- A minimum of IELTS 6.5 overall (and a minimum of 6 per band). This requirement can be waived if you have been working for English speaking organisation for a minimum of 2 years or graduated from English speaking university (at least 2 years course)
- Experience in managing a large team
- Postgraduate degree (Master or above)
Changing and Improving, Managing a Quality Service, Delivering at Pace, Working Together
5 February 2024
Executive Officer (EO)
Full-time, Permanent
39.5
Asia Pacific
Indonesia
Jakarta
British Embassy
1
IDR
IDR 15,389,102 per month
1 April 2024
The British Embassy Jakarta offers a competitive remuneration package including:
- Annual leave entitlement of 25 days per year
- Medical benefit (medical insurance)
- Access to extensive learning and development opportunities
Working Patterns:
Normal working hours are 39.5 (gross) per week: 7:30 am to 4:00 pm Monday to Thursday and 7:30 am to 1:00 pm on Fridays.
British Embassy Jakarta supports and promotes flexible working as a crucial part of our inclusive offering and is committed to staff maintaining a healthy work-life balance.
Open to permanent residents or those with right to work. Interstate applicants will be required to meet their own travel and relocation expenses. No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. The Embassy will sponsor the visa applications for non-Indonesian candidates should they be selected for the role based on the sift and interview process.
Staff recruited locally by the British Embassy are subject to terms and conditions of service according to local Indonesian employment law.
Employment offers are subject to successful clearance of pre-employment checks. Staff recruited locally by the British Embassy Jakarta is subject to Terms and Conditions of Service according to local employment law. In relation to this, the successful candidate will need to arrange for his/her own Police Certificate.
The British Embassy is an equal opportunities employer and does not discriminate on grounds of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation.
Learning and Development Opportunities (and any specific training courses to be completed):
We place a strong emphasis on learning and development. You will be encouraged to undertake developmental training and get involved in corporate activities. You will have access to existing and new Corporate Services L&D as well as wider job-relevant IT L&D and support for your own personal development.
Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.
Note: All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
To ensure a successful application it is important that you explain how you demonstrate these behaviours, including through your experience. You are strongly advised to read the Success Profiles Civil Service Behaviours Framework, which provides detailed guidance on how the behaviours are defined and the standards expected at Level 4 for this position.
Applicants are encouraged to use the STAR (Situation, Task, Action, Result) format to prepare specific examples of when they have demonstrated these behaviours in their application. Using the STAR format to provide evidence of your skills and experience in your application and at interview helps to give a structure. You briefly describe the situation in which you showed the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.
For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender and nationality.
The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.
Jakarta
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