The British Embassy (BE) Amman has a vacancy for the position of People and Welfare Manager, job grade Executive Officer (EO), on a fixed term contract for two (2) years.

People are at the heart of our ability to deliver our Country Business Plan.  We value our talented and diverse workforce. We are committed to ensuring that we develop, grow and realise the potential of all of our people. These values will be at the core of the work you deliver within the team.

The jobholder will be working with the Deputy Head of Mission (DHM), Head of Corporate Services (HCS), Middle East and North Africa (MENA) Regional HR Hub (based in Abu Dhabi), the Country Based Staff Association (CBSA) and the International Academy (IA) Regional Learning Lead in Amman.  The ability to build lasting networks and good working relations both within the Embassy, within the Middle East Region and Globally is key.

The People and Welfare Manager will take a strategic lead on all things related to our staff, playing a key role in delivering the Amman People Strategy, CBS workforce strategy and agile workforce planning initiatives, building up the capacity and skills of our people.  The jobholder will manage the Interim People Pool (IPP) and lead on UK statutory Health, Safety and Welfare requirements where these relate to our staff.  The jobholder will also ensure Occupational Health assessments are done annually where roles dictate the need.  The jobholder will take responsibility for some day-to-day HR issues that are not covered by the SLA with the MENA Regional HR Hub in Abu Dhabi, but this work will only comprise of a small part of the role, not the majority of it. This role is for candidates interested in strategic people management, learning and development and statutory health and welfare requirements.

Duties and responsibilities:

– Workforce strategy and planning

• Refine the Embassy’s workforce planning through developing a deep understanding of the Country Business Plan and the new People Strategy. Help with advice on change management and best practice.
• Manage the Interim People Pool to ensure that we can surge support into gaps or areas that require short term, agile work planning.
• Assist Senior Management with planning and executing department restructures or other movements of staff, building capability of staff to be able to surge into areas of greatest need for short periods of time.

– Building workforce capability

• Develop a means to record and celebrate achievements gained through ‘learning at work or from each other’ and ‘learning through job shadowing, coaching or mentoring’.
• Implement an L&D programme specifically aimed at Line Managers and their deputies, addressing positive leadership and good management skills, work prioritisation and stakeholder engagement.
• Implement a L&D programme that includes substantial Continuing Professional Development for the Corporate Service section ensuring professional skills are prioritised with clear goals and aims linked to performance evaluation.

– People strategy

• Play a key role in advancing employee engagement with staff to support positive change. Monitor progress through Menti pulse checks and annual people survey results.
• Working with the UK understand how the new CBS workforce strategy impacts BE Amman and advise on it’s implementation to Senior Management.  Ensure communications from this programme are clear, concise and frequent to all staff.

– Core office support

• Support the Head of Corporate Services and HR Hub on other people matters as required, this may include resourcing, job standards and internal communications, especially in support of the people strategy.
• Assist DHM and HCS with more complex HR cases where formal investigation or disciplinary action is needed.

– Health, safety, and welfare

• Update, communicate, and track the induction process for all new staff ensuring mandatory Health, Safety and Welfare learning is done.
• Implement the new Occupational Health facility for Country Based Staff. Monitor and ensure annual health checks [compulsory for some roles] are done and verify the outcomes of any independent assessments.
• Promote a good Work/Life Balance for staff and the importance of Mental Health for all, actively monitor and devise means to reduce Stress in the workplace to acceptable levels [as dictated by UK guidelines].

– Communication and engagement

• Actively represent BE Amman in the wider regional network, including providing the BE Amman perspective on cross MENAD boards and meetings, and effectively presenting the BE Amman People strand to UK teams.
• Promote and embed a culture of inclusive behaviours including additional support for underrepresented groups at All Staff meetings and engagements for BE Amman

– Other local requirements

• Undergo specific training and be ready to take on a Welfare or Information role in the event of a crisis, take part in desk-based crisis exercises in preparation for this.

The above list is not exhaustive, and the jobholder will be required to be flexible as specific responsibilities could change in the future, this would be at the discretion of Senior Management and agreed with the Job Holder.

Key behaviours required:

• Seeing the bigger picture: Understand how your role fits with and supports organisational objectives. Recognise the wider Civil Service priorities and ensure work is in the national interest.
• Changing and Improving: Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.
• Working Together: Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources, and support.
• Developing Self and Others: Focus on continuous learning and development for self, others and the organisation as a whole.

The jobholder will also need to role model the Embassy values of:

• Integrity
• Honesty
• Objectivity
• Impartiality

Eligibility:

If you are selected for this position, we will be able to employ you as long as:

• You have the right to live and work in Jordan; and
• You receive the appropriate level of security clearance.

The successful candidate will need to be resourceful, resilient and have a strong track record of people management, ideally with professional HR related qualifications or substantive experience in a People/HR role. Excellent interpersonal skills are essential, and you will be comfortable dealing with staff at all levels an be able to build co-operative and productive working relationships with everyone that you come into contact with.

Essential

• At least three (3) years of experience working in a similar role as Human Resources Management with demonstrable skills in areas such as Performance and Development, Talent Management, Change Management, Employee Engagement or Cultural Leadership.
• Experience of contributing to HR strategy and delivering people plans that support organisational goals.
• Excellent team working skills, with strong ability to build co-operative working relationships whilst being able to work independently.
• Outstanding communication and interpersonal skills. Ability to collaborate remotely and effectively with cross-functional teams, and multicultural colleagues.
• Highly organised and able to deal with challenging situations, confident in handling day-to-day tasks and decisions.
• Fluent communication skills in English, both oral and written. Able to express ideas and messages clearly and concisely, both verbally and in written communication.
• IT skills and literacy in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).