British Embassy
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View Vacancy – MNL – Corporate Services Officer (Protocol), AO
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Protocol, Visits and Events
The British Embassy Manila is a large diplomatic mission delivering a dynamic and rapidly expanding programme of activity in support of the UK’s objectives on prosperity, security and consular matters. The Embassy is a modern, diverse and inclusive employer where everyone contributes to the Embassy’s WORC Values of Wellbeing, Opportunity, Respect and Collaboration.
Main Purpose of Job:
Manage all protocol and logistics activity at post. Liaise with local authorities to assist diplomatic staff and their families to obtain and maintain diplomatic cards, visas and other official identification. Work closely with the Community Liaison Officer (CLO) and the corporate services team to ensure that arrival and departure processes run efficiently.
Roles and responsibilities / what will the jobholder be expected to achieve:
1. Arrivals and Departures (40%)
- Own the arrival and departure processes for diplomatic staff and their families ensuring processes are efficiently managed to meet required deadlines.
- Maintain records on current and future arrivals and departures to ensure proactive administration.
- Contribute to and attend ‘warm’ calls for diplomatic arrivals.
- Work with the CLO and/or corporate services team on create and maintain post welcome and departure packs. Seek and collate regular feedback from customers.
- Build strong relationships with external contacts to ensure an up to date understanding of local requirements.
- Keep and maintain ‘how to’ guide on protocol for use during periods of absence.
2. Protocol Administration (20%)
- Develop and maintain strong relationships with key contacts in local administration.
- Design and continually improve protocol arrival and departure processes including hand offs with other teams.
- Complete internal and external returns related to diplomatic staff and their families.
- Advise and support the visa process for work-related travel for diplomats.
- Complete import and export processes for diplomatic staff and their families (vehicles, heavy baggage and airfreight).
- Provide regular, clear and timely updates on protocol issues.
3. Logistics (15%)
- Assist in obtaining customs clearance for diplomatic shipments, including airport access.
- Provide assistance with official documentation, bureaucratic requirements and local tax systems.
- Arranging imports, registration and insurance for official vehicles.
4. Team Support (5%)
- Provide support for other members of corporate services as required.
- Act as back up to the XX during periods of absence.
- Post crisis role
5. Post Requirements (up to 20% if necessary)
- Administrative/executive experience
- Comfortable with a process driven role, enabling our frontline teams to deliver
- Ability to manage detailed processes
- Commitment to customer service
- Experience working with Government administration
Making Effective Decisions, Managing a Quality Service, Delivering at Pace, Communicating and Influencing
18 February 2024
Administrative Officer (AO)
Full-time, Permanent
36
Asia Pacific
Philippines
Manila
British Embassy
1
PHP
41,565
15 April 2024
Benefits:
The British Embassy Manila offers the following:
- A competitive compensation package
- 36-hour work week
- Guaranteed 13th and 14th month pay
- 20 days paid annual leave (calculated on Pro-rata basis if joined after 1 January)
- Extensive medical insurance
- Life insurance
- Access to a guaranteed 5 days of learning opportunities a year.
Learning and Development Opportunities:
The British Embassy is committed to being a learning and development organisation and encourages all staff to pursue continued learning and development in the workplace. We offer a supportive and friendly working environment where staff work to the values of: integrity, honesty, objectivity and impartiality. Everyone is encouraged to take responsibility, be innovative and work together.
The Foreign, Commonwealth and Development Office is committed to developing its staff, working hard to provide a comprehensive L&D offer. Staff have access to a wide variety of online resources and are strongly encouraged to take advantage of all the available opportunities. All new staff undertake a workplace induction and there are a number of mandatory e-learning courses covering areas such as diversity, health and safety, and information management.
Working Patterns:
Monday-Friday, 36 hours per week (GMT +8). The team is currently on hybrid working but may change in the next few months.
Other Information:
Employment offers are subject to successful clearance of pre-employment checks. Staff recruited locally by the British Embassy Manila is subject to Terms and Conditions of Service according to local Philippine employment law.
No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
Candidates are expected to have a valid NBI Clearance.
Please note that your application must be submitted before 23:55 on the day mentioned in the above field “Application deadline.”
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered. Applicants called for an interview will be assessed on the core behaviours listed above.
All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.
The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.
Manila
To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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