View Vacancy – MNL – Systems, Data and Innovation Officer, EO

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View Vacancy – MNL – Systems, Data and Innovation Officer, EO

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category

Other British Government Departments (Partners across Government, including UK Visas)

Job Subcategory

UKVI (UK Visas and Immigration)

Job Description (Roles and Responsibilities)

The British Embassy Manila is a large diplomatic mission delivering a dynamic and rapidly expanding programme of activity in support of the UK’s objectives on prosperity, security and consular matters. The Embassy is a modern, diverse and inclusive employer where everyone contributes to the embassy’s values of Well-being, Opportunity, Respect and Collaboration.

Main purpose of job:

The Systems, Data and Innovation Officer plays a vital role in supporting and enhancing the International Network’s operations across its four strategic pillars. Reporting to the Global Transition Lead and with matrix alignment to Regional Heads, this position focuses on developing and maintaining Power Platform solutions, data analysis, and continuous improvement initiatives that support the network’s mission.
The role supports a network of Visa Outreach Officers (VOOs) through technology solutions, particularly the VOO Logging app and related Power Platform applications that capture and manage business activities across all four pillars.

Roles and responsibilities / what will the jobholder be expected to achieve?

Establish & Maintain the Network

Systems and Innovation

Support the Head of Systems, Data and Innovation with platform development initiatives.
Identify and implement system improvements while maintaining documentation.
Design and implement technical solutions to meet regional requirements.
Drive continuous improvement through automation and system enhancements.
Evaluate and implement new technologies based on user feedback and operational needs.

Training and Support

Design and deliver technical training programs, including materials and user guides.
Build and support a network of regional super users and champions.
Support the Head of Systems and Innovation to monitor training effectiveness and system usage.

Performance Analysis

Develop and maintain performance dashboards and analytical reports.
Support data-driven decision making through trend analysis and insights.
Support the Head of Systems and Innovation to monitor system effectiveness and implement improvements based on usage patterns.

Regional Support & Matrix Management

Work directly with Regional Heads to understand and support local priorities and requirements.
Serve as the primary point of contact for regional systems and performance queries.
Contribute to regional strategic initiatives with data and systems expertise.

Relationship and Stakeholders

Maintain and enhance contact management systems for stakeholder engagement tracking.
Develop reporting solutions to monitor engagement effectiveness and stakeholder relationships.
Support the network’s engagement tracking requirements through Power Platform solutions.
Create dashboards to visualize stakeholder interaction patterns and engagement outcomes.
Provide technical support for stakeholder management tools and applications.

Supporting Operations

Support and maintain the DMC Escalations app and IT solutions for the Global Partner Programme, including associated Power Platform functionality, workflows and reporting requirements.
Develop new applications to support operational requirements across regions.
Create and maintain technical documentation and user guides.
Design and deliver training sessions on systems and applications.
Support overseas Enrichment teams with technical solutions for document processing and verification.

Customer & Market Insight

Develop and maintain reporting solutions for market intelligence gathering.
Create data visualization tools for market trend analysis.
Support VOOs with technical solutions for insight capture and reporting.
Design and implement data collection mechanisms for targeted insight gathering campaigns.
Produce analytical reports to identify patterns and trends in market data.

Assurance & Integrity

Develop and support systems for logging VAC inspections, TB centre audits, and SELT centre audits.
Develop quality assurance monitoring tools and dashboards.
Create and maintain solutions for compliance monitoring.
Support data validation and integrity checks across systems.
Implement technical solutions for audit trail maintenance.

Essential qualifications, skills and experience

Essential Technical Skills
Strong proficiency in Microsoft Power Platform (Power Apps, Power BI, Power Automate) or related applications such as Excel Power Query
Experience in developing and maintaining business applications.
Data analysis and visualization expertise.
Technical documentation and user guide creation.
Training delivery and facilitation skills.
Project management and stakeholder engagement capabilities.

Essential Experience

Application development and support
Data analysis and reporting
Process improvement initiatives.
Technical training delivery
User support and documentation
Stakeholder engagement across multiple levels

Language requirements:

Language: English

Level of language required: Fluent

Desirable qualifications, skills and experience

International organization experience.
Working across multiple time zones.
Knowledge of visa operations or immigration processes.
Experience with agile development methodologies.
Background in continuous improvement initiatives.

Required behaviours

Changing and Improving, Delivering at Pace, Managing a Quality Service

Application deadline

30 April 2025

Grade

Executive Officer (EO)

Type of Position

Full-time, Permanent

Working hours per week

Region

Asia Pacific

Country/Territory

Philippines

Location (City)

Manila

Type of Post

British Embassy

Number of vacancies

Salary Currency

PHP

Salary

65,947.50

Type of Salary

monthly

Start Date

23 June 2025

Other benefits and conditions of employment

Benefits:

The British Embassy Manila offers the following:

A competitive compensation package
36-hour work week
Guaranteed 13th and 14th month pay
20 days paid annual leave (calculated on Pro-rata basis if joined after 1 January)
Extensive medical insurance
Life insurance
Access to a guaranteed 5 days of learning opportunities a year.

Learning and Development Opportunities:

You will be encouraged to pursue your own learning and development while in the job and will be able to access a range of on the job opportunities as well as training and other forms of L&D where appropriate. There are also opportunities to get involved in other Embassy activities, both professionally and socially.

The British Embassy is committed to being a learning and development organisation and encourages all staff to pursue continued learning and development in the workplace. We offer a supportive and friendly working environment where staff work to the values of: integrity, honesty, objectivity and impartiality. Everyone is encouraged to take responsibility, be innovative and work together.

There is plenty of opportunity to develop on and off the job, and to establish expertise and build capability. We are strongly supportive of the job holder continuing to develop their professionalism.

Working Patterns:

Flexible working arrangements are always considered.

Other Information:

Employment offers are subject to successful clearance of pre-employment checks. Staff recruited locally by the British Embassy Manila is subject to Terms and Conditions of Service according to local Philippine employment law.

No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.

Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.

Candidates are expected to have a valid NBI Clearance.

The FCDO operates an agile approach to delivery. To facilitate an agile workforce, you may be required to undertake other duties from time to time as we may reasonably require.

Additional information

Please note that your application must be submitted before 23:55 on the day mentioned in the above field “Application deadline.”

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered. Applicants called for an interview will be assessed on the core behaviours listed above.

All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.

Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

Manila

To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/

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View Vacancy – MNL – Systems, Data and Innovation Officer, EO

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