The British Embassy in Muscat has a vacancy for Security Team Leader / Supervisor, job grade S1, on a fixed term contract for one (1) year.

The security team works 365 days a year and cover 24 hours per day. You will be expected to regularly work weekends, bank holidays and public holidays as part of your rotation. You will also be expected to be flexible to cover shifts at short notice. This job will cover two security sites, 25km apart, the British Embassy in Muscat and the Ambassador’s Residence, Bandar al Rawdah. You will be expected to cover both sites as part of your work. Preference for location will not be given based on individual home location.

Main purpose of the job:

To enable the operational success of the British Embassy platform, by maintaining and protecting the established security environment. Ensuring the safety of all staff and families and by protecting the FCDO assets and reputation.

The jobholder will work as part of an established and capable team to ensure the security of the Embassy. You must have strong communication skills and the ability to give clear and concise advice on a range of security topics and be able to enforce security policy and procedure in a calm, pragmatic and professional manner.

Main duties and responsibilities:

As the team leader of the security team, you are expected to

• To drive the security team by overseeing the team’s activity and performance against the established security protocols and stepping in as and when required to support the team carry out Business as usual, completing security tasks to a high standard.
• To work collaboratively with the other team leaders and PSM/ APSM to identify best practice and continuous improvements for the team and to set processes.
• To monitor the performance of the sub-team members against the job role and performance goals for the year and to raise any issues with the PSM/ APSM immediately.
• To train new security team members in the established security protocols and monitor their performance against the job role, and to raise any issues with the PSM immediately.
• To identify any dips in performance early and to raise with the PSM/ APSM and work with them to manage poor performance appropriately in a timely manner, working towards the identifying and setting clear performance objectives to make improvement, set by the PSM.
• To proactively manage the annual leave applications for the sub-team to identify gaps and shortages in the roster quickly and effectively.
• Effectively manage the gatehouse: Reviewing visitors and events during the shift and allocating staff to workstations C1-C4 accordingly to the demand. Allocating break times effectively for the team. Raising any resource issues with the PSM and APSM in a timely manner to make sure all security requirements are effectively covered and allow for the successful flow of visitors, guests and contractors.

The above list is not exhaustive and the jobholder will be required to be flexible and take on other responsibilities on an ad hoc basis, including participating in the Embassy’s emergency planning and any other response to a crisis affecting UK citizens. 

Key Behaviours:

The candidate will need to demonstrate the following behaviours and the values of who we are during the interview:

• Communicating and Influencing – Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
• Working Together – Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
• Leadership – Show pride and passion for public service. Create and engage others in delivering a shared vision. Value difference, diversity and inclusion, ensuring fairness and opportunity for all.
• Changing and Improving – Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.

Our Values:

The British Embassy Values (Trust, Respect, Integrity and One Team) are important in helping us to deliver for the UK internationally. Wherever we work in the world, we share a set of values that guides our decision-making, sets standards for our behaviour and helps us deliver the UK’s national interest internationally.

• Trust: Be reliable, open, and dependable in our actions and communications.
• Respect: Acknowledging each other’s skills, opinions, and experiences and honouring each other’s ideas, beliefs, and culture.
• Integrity: Taking responsibility for our decisions and actions and standing up for what is right, not what is easy.
• One Team: Being kind, helpful, supportive, open to challenge so that we can all work at our best towards achieving the same goal.

These values are underpinned by the UK Civil Service values (Integrity, Honesty, Objectivity, Impartiality) and complemented by values all One HMG colleagues bring from their own department, service or administration.

• At least two (2) years of relevant supervisory experience in a customer focussed industry background or uniformed services (police, military) or commercial security or diplomatic security with checkable references.
• Proficiency in English and Arabic, both written and spoken. Able to express ideas and messages clearly.
• Able to work variable shifts and weekends at two separate locations.
• Team player who is also capable of working on their own initiative.
• Strong customer focus and ability to deliver quality service.
• Courtesy and consideration in dealing with staff, customers and visitors to the embassy. Able to present a professional image of self and the Embassy.
• Good organisational skills and flexibility to manage and prioritise tasks.
• Good IT and computer skills. Proficiency in using MS Office applications (Word, Excel, PowerPoint, Outlook, Teams).
• Must be physically fit and pass level 5.4 of the bleep test/ Job related fitness test.
• Must submit for a medical exam due to shift work.