Roles and responsibilities:

• Act as HR Hub lead for allocated Missions/Posts in the region on all HR advisory related tasks.
• Engage with a wide network of internal and external contacts to understand and keep up to date with workforce regulations, HR policy compliance and related issues across the region.
• Liaise with colleagues and legal advisers in diplomatic missions to ensure CBS Handbooks (ie terms and conditions), policies and procedures are consistent with local employment law and practices.
• Liaise with CBS Policy leads, HR Direct UK and other HR Hubs on CBS HR related matters to ensure consistency and best practice is constantly applied. Support where required on HR projects and actively contribute in providing feedback on the development of new/amended CBS HR policies.
• Advise and share best practices to Posts on CBS Handbook reviews, disciplinary matters, Bullying Harassment and Discrimination (BHD), managing poor performance, grievances, and other HR practices.
• Manage complex CBS HR casework by providing expert advice to Post management,  guiding decision-making, and supporting on policy, procedural and local employment compliance.
• Manage CBS HR Advisory database in the HR Hub for country and network and  ensure accurate collation and continuous updates of information and quality checks.
• Support the CBS HR enquiries function including monthly reporting and analysis of key trends/issues to ensure high standards of customer service and in alignment with the regionalisation model and defined SLAs.
• Support on activities related to Hera CBS HR/HR Hub Management (ie FCDO HR and Finance management system). Liaise with the Hera team on updates and improvement areas for Hera administration in the HR Hubs.
• Manage delivery of regional CBS HR processes (exit interviews, probation, fixed term processes) in alignment with FCDO guidance and policies.
• Support and monitor appraisal/review cycles with Line Managers and Senior Management at Posts
• Consult with various levels of Post Management on strategic and proactive implementation of various CBS HR programmes to ensure compliance with ongoing initiatives such as Global People Principles, Good Line Manager Campaign, and upcoming changes in local employment legislation.
• Support the HR Hub in providing updates for the HR SharePoint – recent activity, performance management communication, etc.
• Support in the development and delivery of appropriate communications to support the delivery of CBS HR services in the region.
• Contribute to, drive and manage operational CBS HR projects under the guidance of HR Hub Senior Management.
• Support in the preparation of business cases and provide data/supporting evidence for recommended decisions.
• Highlight and manage operational bottlenecks in the delivery for CBS HR services in the region.
• Implement decisions taken at a senior level and adjust services provided for CBS HR operations accordingly.
• Support and guide Posts on restructuring and/or organizational change in keeping with relevant CBS policies.
• As appropriate, line manage the Regional HR Officer(s).
• Deputise during absence of the Deputy Head of HR Hub.

Resources managed (staff and expenditure):

• Possibility of line managing the Regional HR Officer(s).