Who we are?

The British Embassy in Helsinki is part of a world‑wide network, representing British political, economic and consular interests overseas.

The Ambassador’s Residence is the centre of hospitality and entertainment for the Embassy, hosting a wide range of official events throughout the year. It also includes guest rooms used for official visits and is home to the Ambassador and their family.

We are now looking for a part‑time Residence Assistant to join the Residence team and play a key role in delivering high‑quality hospitality in a professional and welcoming environment.

What you will be doing?

You will work closely with another Residence Assistant and report directly to the Events & Residence Manager. The role combines professional housekeeping with event support, requiring attention to detail, flexibility and teamwork.

Housekeeping & Laundry

• Cleaning the Ambassador’s private quarters, including dusting, wiping worktops, hoovering, taking out rubbish, mopping, cleaning bathrooms, and changing bedding;
• Cleaning and maintaining guest bedrooms and bathrooms;
• Cleaning ground floor fine rooms, including polishing and waxing antique furniture;
• Polishing silverware and crystal glasses;
• Managing all household laundry, including bedding, towels and event linens;
• Keeping linen cupboards tidy and ensuring linens are ready for Residence functions.

Events

• Assisting with the planning, layout and preparation of indoor and outdoor events, including moving furniture and equipment;
• Receiving deliveries to the Residence and assisting with moving items;
• Serving food and drinks at events ranging from breakfasts and afternoon teas to cocktail receptions, formal lunches and dinners, and summer garden parties;
• Preparing food and snacks for official meetings;
• Supervising additional staff during functions;
• Cleaning up after events, including washing dishes;
• Managing inventories of event equipment;
• Taking care of recycling.

Other duties

• Working flexibly as part of the Residence and wider Embassy team;
• Attending residence and staff meetings;
• Reporting technical or maintenance issues to the Residence Manager and Corporate Services team;
• Supporting colleagues with ad hoc tasks and projects when required.

Why apply?

This is a varied and hands on role at the heart of the British Embassy in Helsinki. You will be a crucial member of the Ambassador’s team, contributing daily to a high standard of service delivery in a unique working environment.

The Embassy promotes the core values of Expertise, Courage and Respect, values strong teamwork, and expects all staff to contribute to a positive and respectful workplace. The role offers the opportunity to work closely with colleagues, support high profile events, and be part of an international diplomatic network.

Our ideal candidate shows:

• Proficiency in English (written and spoken, minimum of C1 level for CEFR* framework);
• Minimum 2 years’ of experience in professional housekeeping and/or hospitality service (hotel, residence, or events);
• Food service experience, preferably within an events environment;
• Basic cooking abilities;
• Ability to work flexible hours, including evenings and occasional weekends with notice in line with event schedules;
• A positive attitude and strong customer‑focused approach;
• Good communication skills and confidence;
• Discretion at all times;
• Ability to undertake the practical aspects of the role, including moving furniture/equipment for events;
• Strong attention to detail;
• Excellent organisational and time‑management skills;
• Ability to work both independently and as part of a team;
• Basic IT skills, including Microsoft Teams, Outlook, Word and Excel, and good numerical skills.