View Vacancy – SH – International Markets Support Officer, AO

tendersglobal.net

View Vacancy – SH – International Markets Support Officer, AO


The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Other British Government Departments (Partners across Government, including UK Visas)

Department for Business and Trade (DBT)

Main purpose of job:

This is an exciting and demanding role for an exceptional individual who will play a key role in delivery of the Department for Business & Trade’s (DBT) International Markets (IM) service which supports UK small and medium sized enterprises (SMEs) by ensuring they have the knowledge and tools to export to China. 

Working closely with colleagues across DBT, your role will be to support day-to-day operations in IM by handling the pipeline of companies that use the our service, ensuring agreed timeframes for actions are consistent met; updating our list of third-party service providers; and helping ensure the IM team is at the core of DBT’s export support in China through producing reporting and meeting with colleagues across DBT to find areas for collaboration.

You will report to the Head of the International Markets team in China, while working closely with Export Support Service colleagues in the UK and counterparts across our global network.

Roles and responsibilities / what will the jobholder be expected to achieve?:

The IM Support Officer role requires a hard-working and proactive individual who is willing to take on a diverse set of functions and who can adapt to new challenges. The role will be the first point of contact for the majority of SMEs in IM and it is therefore crucial that the jobholder is customer focused and committed to representing the team and DBT positively with UK businesses. 

The role will be responsible for administering the IM enquiries inbox, responding to enquiries as the first point of contact and directing them to the next step of the process; the maintenance of market collateral to be provided to UK exporters; and helping to build a diverse network of partners who the service can work with. 

In addition, the job holder will be expected to flexibly work with other teams in DBT to contribute to the organisation’s objectives. 

To be successful in this role, the job holder will need to collaborate with a multitude of individuals across the network and beyond. Excellent communication skills are essential, as well as the ability to work autonomously. 

Specific responsibilities will include: 
 
IM Operations (c50%) 

  • Support continuous improvement of the service by actively suggesting and implementing process changes.
  • Support to developing our directory of service providers to ensure a diverse choice for our clients, for example by recruiting new members.
  • Support the production and maintenance of high-quality market guides.
  • Other ad-hoc support to the IM team.

Business Development (c40%)

  • Support the promotion of the IM service to a range of stakeholders, including UK businesses, sector colleagues and DBT’s network of International Trade Advisers, to encourage use of the service and gain a wider pool of export-ready clients. This could be through one-to-one conversations or, for example, participation in webinars.

Corporate Contribution (c10%) 

  • Promote and contribute to the China business plan and network values, actively and constructively participating in Post activities.
  • Commit to continual learning of both self and team, making full use of on-the-job opportunities to deepen and develop own expertise and knowledge and understanding of the UK/China business environment, as well as formal training for skills and personal competences most relevant to the job.

  • Excellent English: the role will work almost entirely in English and involves producing written information to a high standard.
  • Strong attentional to detail and able to produce reporting with minimal editing required.
  • Strong interpersonal skills with the ability to collaborate across teams and stakeholders based in different locations and time zones.
  • Excellent organisational skills, with the ability to balance a variety of tasks.
  • Proficiency with the MS Office suite, particularly in processing data using Excel.

  • Experience working in an international organisation

Changing and Improving, Delivering at Pace, Managing a Quality Service, Working Together

24 July 2024

Administrative Officer (AO)

Full-time, Fixed term, with possibility of renewal

35

Asia Pacific

China

Shanghai

British Consulate General

1

CNY

CNY 12,844 for Chinese Nationals tendersglobal.net CNY 17,990 for Expats

23 September 2024

Benefits:

We offer a competitive package which includes –

  • A gross salary of CNY 12,844 for Chinese Nationals and an abated salary of CNY 17,990 for British Nationals and spouses/partners of diplomats who are ‘W’ (diplomatic) visa holders and meet passport criteria;
  • Commercial insurance package including accidental, life, medical and business travel insurance
  • 22 days annual leave entitlement in pro-rata which increases by 0.5 per full calendar year worked up to maximum of 25 days. We offer different types of compulsory leave in accordance to Chinese law, e.g. Maternity Leave, Paternity Leave, Marriage Leave, Parental leave, etc.
  • In addition to the above compulsory leave, we also offer other types of leaves with pay e.g. Study Leave, Volunteering Leave to support staff who undertakes volunteering activities, Special Paid Leave to deal with emergencies involving a close family member, and more.
  • Employee Assistance Programme which is a confidential service providing help, support and information to staff to resolve and manage situations causing concern whether at work or personal nature is available to staff 24/7;
  • There is also plenty of opportunity to develop on and off the job, and establish expertise and build capability. We are strongly supportive of the job holder continuing to develop their professional skills. The Mission encourages a blended learning culture based on the 70/20/10 model which includes e-learning, mentoring, coaching, other development activities and role-specific required trainings. This offer also includes supporting staff members to take part in a 5 days of learning activities each year.

Learning and Development Opportunities:

No matter what stage of your career you’re at, you’ll have a positive impact and play a key role. We strongly believe in investing in our people – from day one, you’ll be assigned a dedicated buddy, have guidance from your line manager and support within the wider organisation. You’ll have the opportunity to develop on and off the job, and to establish expertise and build capability. We are strongly supportive of the job holder continuing to develop themselves. 

In addition, opportunities and activities include:

  • Attending external events and conferences hosted by academic institutions, business chambers, etc.
  • Learning and Development programmes, which have recently included leadership, line management, interpretation, presentation skills, effective remote working and trade policy.
  • Opportunities for job shadowing across the network.
  • An individual bid fund providing funding to support more tailored learning and development needs.

Working Patterns:

    35 hours of work per week from Monday to Friday, 08:00-17:00. There will be occasions that require you work outside normal hours.

    Other Information:

    Employment offers are subject to successful clearance of pre-employment and security checks. Staff who are locally recruited by the British Embassy/Consulate General are subject to Terms and Conditions of Service according to local Chinese employment law.

    No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.

    Please note that your application must be submitted before 23:55 on the day mentioned in the above field “Application deadline.”

    Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

    We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.  Applicants called for an interview will be assessed on the core behaviours listed above.

    All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
     
    Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’.  If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

    For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.

    The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

    Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

    Shanghai

    To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/

    To help us track our recruitment effort, please specify on the application form/indicate in your cover letter where (tendersglobal.net) you saw this job posting.

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